Cameron Rascoe

Douglasville

Summary

Seeking an entry-level position in the IT field. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Work History

Technical Support Advisor

TRANSCOM

Work From Home

08.2021 - 12.2021

Served as primary point of contact for triaging technical issues.
Reviewed technical guidelines to verify compliance with information security standards and best practices.
Scheduled appointments for customer to visit insight stores.
Scheduled repair appointments.
Ordered new parts for customer's apple devices.
Connected with team members to efficiently solve .complicated issues.

Education

Bachelor of Science - Psychology

Southern New Hampshire University

Hooksett, NH

05.2025

High School Diploma -

New Manchester High School

Douglasville, GA

05.2021

PC Networking and Repair Technician Certification - Information Technology

Douglas County College And Career Institute

Douglasville, GA

05.2020

Cyber Crime Specialist Certification - Information Technology

Douglas County College And Career Institute

Douglasville, GA

05.2020

PC Networking & Repair Technician - Information Technology

Douglas County College And Career Institute

Douglasville, GA

12.2019

Skills

Hardware:
Installation and configuration (1 year)
Desktop Support: Troubleshooting and technical support (1 year)
Software: MS Office (1 year)

Installing software applications (1 year)
Knowledge of printer and cartridge refilling (1 year)
Experience installing and configuring peripheral parts, components and drivers (1 year)
Assessments

Timeline

Technical Support Advisor

TRANSCOM

08.2021 - 12.2021

Bachelor of Science - Psychology

Southern New Hampshire University

High School Diploma -

New Manchester High School

PC Networking and Repair Technician Certification - Information Technology

Douglas County College And Career Institute

Cyber Crime Specialist Certification - Information Technology

Douglas County College And Career Institute

PC Networking & Repair Technician - Information Technology

Douglas County College And Career Institute