Camila Galvis
Newnan
Summary
Experienced server with 4 years of proven success in delivering exceptional customer service and ensuring guest satisfaction. Skillful in promptly addressing customer needs and efficiently resolving issues in fast-paced settings. Fosters a collaborative and cohesive team environment. Highly adaptable and driven to excel in any role, consistently contributing to operational success.
Overview
4
4
years of professional experience
Work History
WAITRESS
Green Ginger
06.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
WAITRESS/BARISTA/BARTENDER
Friends Table
09.2022 - 05.2023
- Cleaned and organized stations to promote team efficiency
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Excellent multitasking skills and efficient time management during periods of high volume
- Proficiency in delivering exceptional service, ensuring customer satisfaction and creating memorable experiences
CASHIER
Friends Table
09.2022 - 05.2023
- Greeted customers entering the store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Manager name and number: Boutros Khalil +1 404 644 2299
ASSISTANT KITCHEN / WAITRESS
Goto Restaurant & Lounge
04.2022 - 09.2022
- Extensive understanding of menus, beverages and daily specials to provide expert and personalized recommendations to customers
- Shared specials and specific information to give more clarity about the menu
- Cleaned and organized kitchen stations to promote team efficiency
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions
- Manager name and number: Jeanette De Jesus +1 678 588 1853
WAITRESS/SERVER
Charm Thai Cuisine
02.2021 - 06.2022
- Offered a highly efficient and personalized service to a broad base of more than 120 clients on a daily basis
- Provided friendly customer service to the customers
- Ability to communicate clearly and empathetically allows me to establish genuine connections with clients and colleagues, ensuring an exceptional experience for everyone
- Responding to emergency situations in a timely, efficient manner
- Manager name and number: Jaae Lynch +1 678 779 70484
Education
Colegio Incades
Bucaramanga, Colombia11-2018
Skills
- Effective Customer Communication
- Issue Resolution
- Proactive
- Purchase Assistance
- Money Handling
- Stocking and Replenishing
- Hospitality Service Expertise
- Train Employees
- Commercial Projects
- Strong multitasking
Accomplishments
Awards or Recognition: Recognized as 'Employee of the Month' two times for exemplary customer service, and cover the kitchen when we were short staff
Customer Satisfaction: Consistently received 95%+ positive customer feedback scores for providing attentive and friendly service.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
WAITRESS
Green Ginger
06.2023 - Current
WAITRESS/BARISTA/BARTENDER
Friends Table
09.2022 - 05.2023
CASHIER
Friends Table
09.2022 - 05.2023
ASSISTANT KITCHEN / WAITRESS
Goto Restaurant & Lounge
04.2022 - 09.2022
WAITRESS/SERVER
Charm Thai Cuisine
02.2021 - 06.2022
Colegio Incades
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