Camila Herrera
Atlanta
Summary
Results-driven Product and Customer Experience Professional with 7+ years in product strategy, sales management, and B2B technology. Expert in transforming customer needs into actionable product and process enhancements, with a strong focus on AI automation and no-code solutions. Proven ability to optimize workflows and deliver practical solutions that enhance usability and drive business impact, thriving in remote and hybrid environments through cross-functional collaboration.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Senior Relationship & Product Specialist
Forever GMBH
Atlanta, GA
09.2023 - 01.2026
- Managed complex B2B customer relationships while serving as a strategic point of contact between customers, product stakeholders, sales teams, and internal operational teams.
- Translated customer requirements, workflow challenges, and product feedback into actionable recommendations for product and business stakeholders.
- Analyzed customer workflows to identify opportunities for process optimization, automation, improved product adoption, and enhanced user experience.
- Partnered cross-functionally to resolve complex customer and product issues, balancing customer requirements with technical and operational constraints.
* Supported customers navigating technology-driven business processes, helping translate complex product capabilities into practical business outcomes. - Used CRM and customer data to identify trends, recurring pain points, adoption opportunities, and areas requiring process improvement.
- Contributed to product strategy and execution by bringing direct customer insight into conversations around product capabilities, usability, and operational workflows.
- Developed and communicated recommendations to stakeholders using structured problem-solving and data-informed reasoning.
- Worked effectively within remote and hybrid environments, maintaining strong collaboration across distributed teams and stakeholders.
- Developed a strong understanding of how technology products can reduce manual work, improve information accessibility, and streamline complex business workflows.
Regional Sales Manager
TNT
Atlanta, GA
08.2020 - 01.2023
- Managed regional sales strategy and customer relationships across assigned markets, balancing revenue objectives with customer needs and long-term account development.
- Identified customer pain points and business requirements through direct conversations, translating insights into product positioning and solution recommendations.
- Collaborated with internal teams to communicate market feedback and identify opportunities for product, service, and customer experience improvements.
- Managed complex B2B sales cycles involving multiple stakeholders and business requirements.
- Used customer and market information to identify trends, opportunities, risks, and areas for process improvement.
- Delivered product presentations, demonstrations, training, and business-focused communication to customers and stakeholders.
- Built long-term relationships by understanding customer workflows and aligning technology solutions with operational needs.
- Developed strong consultative selling skills centered on discovery, problem definition, solution design, and measurable business outcomes.
Customer Experience/Technical Support
Sitel
Atlanta, GA
01.2018 - 01.2020
- Built extensive experience understanding customer problems, diagnosing technical and operational issues, and translating complex information into practical solutions.
- Managed over 100 customer calls while maintaining focus on resolution quality, customer satisfaction, and business objectives.
- Progressed into management responsibilities involving customer service, sales, technical support, retention, coaching, and operational performance.
- Identified recurring customer issues and communicated patterns to internal teams to improve processes and customer outcomes.
- Trained team members on products, systems, customer workflows, and service processes.
- Developed a strong foundation in customer journey analysis, root-cause identification, escalation management, and process optimization.
Education
Bachelor - Marketing
University Los Andes
Colombia01-2020
Skills
- AI Automation
- LLMs
- AI Workflows
- Product Discovery
- Requirements Gathering
- Workflow Analysis
- Process Optimization
- B2B SaaS
- Customer Research
- Cross-functional Teams
- Stakeholder Management
Languages
Spanish
English
Ai Automation Education
Nick Saraev, Albert Shiney, Nate Herk, Large Language Models (LLMs), AI automation, AI agents, Workflow automation, Prompt engineering, AI-powered business processes, Automation architecture, AI tools and integrations, Identifying opportunities for AI-driven efficiency, Designing workflows that combine AI with business processes, Actively developing knowledge of the rapidly evolving AI ecosystem and exploring practical applications of AI for business and customer workflows.
Technical Skills
Salesforce, CRM Platforms, B2B SaaS, Customer Data, Sales Technology, LLMs, AI Automation, AI Agents, Prompt Engineering, AI Workflows, Generative AI
Timeline
Senior Relationship & Product Specialist
Forever GMBH
09.2023 - 01.2026
Regional Sales Manager
TNT
08.2020 - 01.2023
Customer Experience/Technical Support
Sitel
01.2018 - 01.2020
Bachelor - Marketing
University Los Andes