Camille Crosby
Stonecrest
Summary
Experienced with leading medical teams and managing clinical operations. Utilizes effective communication and organizational skills to ensure smooth workflow and high-quality patient care. Track record of fostering collaborative environment and adapting to changing healthcare needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CLINICAL CARE ASSOCIATE
Northside Hospital
01.2022 - Current
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Delivered compassionate patient care and support in daily living activities.
- Monitored patients' vital signs, reporting changes to nursing staff promptly.
- Assisted in training new staff on care protocols and hospital procedures.
- Advocated for patient needs during interdisciplinary team meetings to ensure optimal outcomes.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
LEAD MEDICAL ASSISTANT
Atlanta Women’s Healthcare Group
01.2015 - 01.2021
- Supervised daily clinical operations, ensuring compliance with healthcare regulations and protocols.
- Trained and mentored junior medical assistants, enhancing team efficiency and performance.
- Implemented process improvements that streamlined workflows and reduced patient wait times significantly.
- Managed electronic health records system, ensuring accuracy and confidentiality of patient information.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
Operations Supervisor
CIOX HEALTH, Health Information Managment
07.2017 - 06.2018
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created and maintained safeguards against unauthorized access and use of computer-based medical records.
- Completed bi-weekly payroll for 40 employees.
- Assisted in training new staff on medical record processing and filing procedures.
- Managed team of 40 employees, overseeing productivity of medical records requests meeting all deadlines.
MEDICAL ASSISTANT
Atlanta Women’s Healthcare Specialists
01.2014 - 01.2015
- Collaborated with healthcare providers to develop and implement patient care plans tailored to individual needs.
- Conducted routine patient assessments, ensuring accurate medical histories and vital sign documentation.
- Educated patients on treatment options, fostering informed decision-making regarding their health care.
- Implemented electronic health record systems, improving data accuracy and accessibility across departments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
Medical Assistant
Breast Care Specialist
01.2009 - 01.2013
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Managed electronic health records and physician notes in real time, ensuring data accuracy and compliance with privacy standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Led EHR system implementations to enhance clinical workflows and data management efficiency.
TRIAGE NURSE
Premier Care for Women
01.2008 - 01.2009
- Assessed patient needs and prioritized care based on medical urgency.
- Collaborated with healthcare team to coordinate patient treatment plans effectively.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Facilitated precertification processes for medical services, ensuring adherence to regulatory standards.
Education
Bachelor of Science - Organizational Leadership
UNIVERSITY OF LOUISVILLE
Louisville, KY05-2027
Diploma - Clinical Medical Assistant
SPENCERIAN COLLEGE
Louisville, KY09-1996
Skills
- Self-motivation and initiative
- Problem-solving
- Direct patient care
- EHR/EMR
- Medication and vaccination administration
- Appointment scheduling and call triaging
- HIPAA compliance, professionalism and ethics
- Insurance verification, medical billing and coding
- Team building and leadership
- Staff training and development
Certification
- NHA, Certified Clinical Medical Assistant, T3N8J4J9
- American Heart Association, Adult & Infant CPR, AED,
- ACE Fitness, Health Coach, W53232
Timeline
CLINICAL CARE ASSOCIATE
Northside Hospital
01.2022 - Current
Operations Supervisor
CIOX HEALTH, Health Information Managment
07.2017 - 06.2018
LEAD MEDICAL ASSISTANT
Atlanta Women’s Healthcare Group
01.2015 - 01.2021
MEDICAL ASSISTANT
Atlanta Women’s Healthcare Specialists
01.2014 - 01.2015
Medical Assistant
Breast Care Specialist
01.2009 - 01.2013
TRIAGE NURSE
Premier Care for Women
01.2008 - 01.2009
Bachelor of Science - Organizational Leadership
UNIVERSITY OF LOUISVILLE
Diploma - Clinical Medical Assistant
SPENCERIAN COLLEGE