Cammie Carey
Resaca,GA
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Support Manager
Patriot Mills
09.2022 - Current
- Manage the successful launch of new products by coordinating efforts between the support team and other departments.
- Increase customer satistfaction by troubleshooting product issues and provided timely technical support.
- Managing claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Review and analyze claims to ensure accuracy, completeness, and compliance with company policies.
- Handle escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Maintain detailed records of all processed claims for easy retrieval during audits or disputes.
- Expedite urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintain confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
- Reduce invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.
- Reduce call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Coordinate shipping logistics for domestic and international shipments, ensuring prompt delivery of requested samples within budget constraints.
- Monitor and track inventory to achieve prompt order fulfillment.
Quality Assurance Technician
Mannington Mills
10.2013 - 09.2022
- Inspect and verify all outgoing flooring and sundry products before shipping
- Recording errors found with material prior to shipping
- Printing shipping labels and matching to the correct pallets
- Using SAP to verify that correct material is pulled for each order
- Keeping a log of material verified and approved for shipping.
Picker/Packer/Shipper
Mannington Mills
06.2015 - 05.2019
- Process all items to be shipped, organize materials according to picking list, generate labels, maintain a list of items needed, choose the right packaging, and follow safety rules in picking, packing, packaging and shipping.
Machine Operator
Mannington Mills, Inc
10.2013 - 06.2015
- Repairs yarn breaks, conducts machine set up checks, performs quality inspection during production runs, changes backing as required, and ensures compliance to safety and environmental guidelines.
Education
High School Diploma -
Gordon Central High School
Calhoun, GASkills
- Customer Service
- Forklift
- Packaging
- Manufacturing
- Fast learner
- Quality Control
- Data Entry
- Problem solving
- Quality Inspection
- Order Picking
- Quality Assurance
- SAP
- Excel
Certification
- LTO, 09/01/18, Present
- Cherry picker and bendi, 09/01/18, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Product Support Manager
Patriot Mills
09.2022 - Current
Picker/Packer/Shipper
Mannington Mills
06.2015 - 05.2019
Quality Assurance Technician
Mannington Mills
10.2013 - 09.2022
Machine Operator
Mannington Mills, Inc
10.2013 - 06.2015
High School Diploma -
Gordon Central High School
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