Candace Allen
Hazlehurst
Summary
Dynamic Dispatch Manager with proven expertise at Johnson & Johnson Transport in optimizing fleet operations and enhancing communication processes. Skilled in route planning and effective communication, I successfully improved dispatch efficiency and promoted a strong safety culture, ensuring compliance and maximizing on-time performance. Committed to delivering exceptional service and fostering team collaboration. Demonstrates effective use of scheduling software, telephone and data entry skills.
Overview
21
21
years of professional experience
Work History
Dispatch Manager
Johnson & Johnson Transport
09.2022 - Current
- Assisted in coordinating dispatch schedules and routes for medical transportation of patients.
- Supported tracking and monitoring of fleet vehicles using logistics software tools.
- Learned safety protocols and operational procedures to ensure compliance during dispatch operations.
- Participated in training sessions on efficient dispatching techniques and technologies.
- Adapted quickly to changing schedules and priorities to meet urgent patient needs.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Streamlined communication processes for better coordination between drivers and patients.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reported to management operational activities and maintained current records.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
BDC Agent
Woody Folsom CDJR
01.2021 - 07.2022
- Managed inbound and outbound calls to optimize customer interactions and service delivery.
- Utilized CRM systems to track leads, ensuring accurate data entry and follow-up scheduling.
- Assisted in developing strategies to enhance customer engagement and retention initiatives.
- Collaborated with sales teams to address client concerns and provide tailored solutions.
- Streamlined appointment scheduling processes, increasing overall efficiency of operations.
- Conducted regular training sessions for new BDC agents on effective communication techniques.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
Pawnbroker
Buck's Pawn Shop
04.2005 - 06.2018
- Assessed and appraised items to determine accurate loan values.
- Conducted transactions in compliance with state regulations and company policies.
- Developed relationships with customers to foster repeat business and loyalty.
- Maintained organized inventory records using point-of-sale systems for efficient tracking.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Welcomed customers to shop and offered to answer questions on merchandise.
Education
High School Diploma -
Jeff Davis High School
Hazlehurst, GASkills
- Phone dispatch
- Schedule coordination
- Daily reports
- Transportation
- Fleet dispatching
- Order data entry
- Prioritizing calls
- Effective communications
- Paperwork processing
- Data entry
- Route planning and adjustment
- Microsoft office
Timeline
Dispatch Manager
Johnson & Johnson Transport
09.2022 - Current
BDC Agent
Woody Folsom CDJR
01.2021 - 07.2022
Pawnbroker
Buck's Pawn Shop
04.2005 - 06.2018
High School Diploma -
Jeff Davis High School