Candace Brodie
Stone Mountain
Summary
Dynamic and dedicated professional with extensive experience in customer service at Burger King. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for exceeding performance expectations and adept at multitasking in fast-paced environments. Skilled in cash handling and inventory management, contributing to increased sales and operational efficiency.
Overview
18
18
years of professional experience
Work History
Crew Member
Burger King
Stone Mountain, GA
01.2022 - 02.2026
- Assisted in training new crew members on procedures and safety protocols.
- Prepared food items according to quality standards and specifications.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Supported inventory management by monitoring stock levels and restocking supplies as needed.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
Overnight Stocker
Kroger
Decatur, GA
11.2017 - 02.2022
- Stocked shelves with merchandise, ensuring optimal product placement and visibility.
- Assisted in inventory management through accurate labeling and organization of stock items.
- Maintained cleanliness and safety standards in the stockroom and sales floor areas.
- Collaborated with team members to efficiently restock products during high-demand periods.
- Operated equipment such as pallet jacks and forklifts to transport heavy merchandise safely.
- Participated in training new staff on stocking procedures and safety protocols.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
Customer Service Cashier
Toys R Us
Johnson City, NY
02.2014 - 10.2017
- Processed transactions accurately through point-of-sale systems.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Sales Associate
AC Moore
Vestal, NY
03.2012 - 01.2014
- Collaborated with team members to achieve store sales goals and improve service quality.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Handled inventory management, including restocking shelves and conducting stock counts.
- Participated in training sessions to develop product knowledge and sales techniques.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Member
Mc Donald's
Binghmaton, NY
11.2007 - 02.2012
- Provided exceptional customer service in fast-paced environment.
- Operated cash register efficiently, processing transactions accurately.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth operations during peak hours.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Supported training of new crew members, leading to more efficient onboarding process.
- Boosted repeat customer rates by providing friendly and engaging service.
Education
GED -
Oneonta Job Corps
Oneonta, NY10-2003
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Member
Burger King
01.2022 - 02.2026
Overnight Stocker
Kroger
11.2017 - 02.2022
Customer Service Cashier
Toys R Us
02.2014 - 10.2017
Sales Associate
AC Moore
03.2012 - 01.2014
Crew Member
Mc Donald's
11.2007 - 02.2012
GED -
Oneonta Job Corps