Candace Hayes
Healthcare Workflow Optimization Specialist
Bogart
Summary
Highly analytical, results-driven, and forward-thinking professional, offering years of experience within the healthcare field overseeing the business, human resource, financial, and administrative aspects of operations for multi-site clinics.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
26
26
years of professional experience
Work History
EHR/MIPS Specialist
Integrated Oncology Network (an MSO)/ cCare
01.2023 - Current
- Established workflows for all staff to incorporate MIPS/MVP success across all cCare offices
- Establish consistent workflows for all staff to ensure consistent and effective processes
- Created several Tip Sheets for different roles
- Onboarded all new providers (MD, NP, PA) to OncoEMR
- Work closely with the ION team to increase the Clinical Trial team as well as revenue from clinical trials
- Onboard all new Medical Oncology practices onto OncoEMR
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Workflow / VBC Expert – OncoEMR
Flatiron Health
01.2015 - 01.2023
- Provide consultation to practices in utilizing and setting up an oncology based EMR system (OncoEMR) designed to assist with performance and guarantee a smooth and efficient practice with its clinical decision support tools, reporting capabilities, and documentation.
- Coordinate with physicians and C suite staff in analyzing and examining the current workflows, in order to enhance receivables as well as maximize revenue generated through value-based care (VBC) initiatives such as Merit-Based Incentive Payment System (MIPS), Oncology Care Model (OCM), Enhancing Oncology Model (EOM ), Principal Care Management (PCM) and/or Chronic Care Management (CCM)
- Subject Matter Expert (SME) to internal and external teams rendering expertise and consultation for new features within the EHR.
Practice Administrator
Suburban Hematology Oncology Associates, PC
01.2000 - 01.2015
- Oversaw day-to-day business operations across three locations and supervised a staff of over 50 employees
- Handled staffing matters such as benefits and compensation processing and physician credentialing
- Drove cost-saving efforts by strategically negotiating profitable vendor contracts and drug purchases that comprised the company’s largest monthly expense ranging from $1.8M to $2M, and diligently acquiring medical supplies amounting to only $20K per month
- Led front office operations, as well as the Billing Department in contracting with insurance companies
- Optimized revenue by facilitating the billing and collection operations to ensure peak efficiency
Education
Master - Healthcare Administration
Mercer University
Bachelor - Human Resources
Georgia State University
Skills
- ALL RCM Processes
- Value Based Care Consulting (MIPS, MVP, CCM, PCM)
- Project Management
- Cross-functional Team Leadership
- Cost Analysis and Reduction
- Quality Control
- Process Improvement
- Performance Review and Optimization
- Microsoft 365 (Word, Excel, and Access)
- Team Collaboration
- Customer Relations
Timeline
EHR/MIPS Specialist
Integrated Oncology Network (an MSO)/ cCare
01.2023 - Current
Workflow / VBC Expert – OncoEMR
Flatiron Health
01.2015 - 01.2023
Practice Administrator
Suburban Hematology Oncology Associates, PC
01.2000 - 01.2015
Bachelor - Human Resources
Georgia State University
Master - Healthcare Administration
Mercer University
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