Jibri Williams
Marietta
Summary
Highly motivated individual with excellent communication and organizational skills, looking to enhance my technical skills and knowledge. Knowledgeable in insurance claims handling processes with a background in managing diverse needs, with exceptional communication and problem-solving skills, and a proven track record in delivering excellent customer service.
Overview
8
8
years of professional experience
Work History
Resident Care Assistant
Zoe Pediatrics
07.2019 - 07.2025
- Provides administrative support to ensure efficient office operations, with a strong focus on customer service. Greet and educate patients on the clinical processes. Confirm and verify insurance eligibility. Assist with insurance claims and discuss insurance benefits following claims policies and procedures. Works independently with a basic understanding of multiple products. Good knowledge of the application of benefit contracts, pricing, processing, policies, procedures, government regulations, coordination of benefits, & healthcare terminology. Schedule patients’ appointments and respond to customer questions via telephone regarding insurance benefits and eligibility.
Student-Athletic Trainer/Clinical Rotation
Crisp County High School
01.2024 - 05.2024
- Provided and performed therapeutic plans for students and student athletes after injuries from ages 5-18 years old.
- Developed strong rapport with student-athletes, fostering trust and open communication regarding their health status or concerns.
- Communicated with head trainer about patient needs.
Customer Service Rep/Pharmacy Customer Care Associate
Walgreens
10.2022 - 02.2023
- Provides customers with courteous, friendly, fast, and efficient service. Registers customer purchases on assigned cash register, collects cash, and distributes change as requested. Constructs and maintains displays, including promotional, seasonal, and sale merchandise. Assists and supports the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals. Handles telephone calls that do not require the personal attention of the pharmacist, including those to physicians.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate
Bath and Body Works
01.2020 - 08.2021
- Provides customers with courteous, friendly, fast, and efficient service. Registers customer purchases on the assigned cash register and processes customer transactions. Supports product replenishment activities by restocking and organizing merchandise. Help build a highly satisfied and loyal customer base through engagement and product recommendations. Attends training and complies with all company policies and procedures as requested.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Team Lead
Catch Air
01.2019 - 01.2021
- Hosted and set up to include decorations for children's parties. Greeted customers and provided follow-up guidance via email and telephone calls for planning parties. Trained new staff. Processed customer transactions. Provided product replenishment by restocking and organizing merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Office Assistant
Dream Makers Photography
02.2017 - 05.2019
- Scheduled photography appointments. Greet customers and provide information on products. Contacted and followed up with customers via email and telephone calls. Assisted with inventory and prop management. Scheduled and tracked appointments.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
MS - Athletic Trainer
Albany State University
Albany, GABS - Health and Human Performance
Albany State University
Albany, GA01.2023
College Prep Diploma -
Sprayberry High School
Marietta, GA01.2018
Skills
- Excellent communication and interpersonal skills
- Detail-oriented with excellent organizational skills
- Strong critical thinking and decision-making skills
- Ability to multitask
- Knowledge of claims handling
- Accountable
- Team oriented
- Reliable
Websites
Timeline
Student-Athletic Trainer/Clinical Rotation
Crisp County High School
01.2024 - 05.2024
Customer Service Rep/Pharmacy Customer Care Associate
Walgreens
10.2022 - 02.2023
Sales Associate
Bath and Body Works
01.2020 - 08.2021
Resident Care Assistant
Zoe Pediatrics
07.2019 - 07.2025
Team Lead
Catch Air
01.2019 - 01.2021
Office Assistant
Dream Makers Photography
02.2017 - 05.2019
MS - Athletic Trainer
Albany State University
BS - Health and Human Performance
Albany State University
College Prep Diploma -
Sprayberry High School
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