Candace Jones
Ellabell
Summary
I am an experienced leader and customer service agent with a strong technology background and great product service management skills. I can promote, sale, and handle products effectively while at the same time providing my customers and/or clients with timely, attentive, upbeat service and making sure their needs are met in a manner that reflects positively on the company or business. From my previous positions not only did I gain knowledge for customer success, but it gave me the mobility to lead agents by supporting and helping team members with a project.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Ambassador
Georgia Southern University
04.2025 - Current
- Attend regularly scheduled meetings and engage in committee assignments
- Assist with College events and tours of the College
- Commit to making a long-lasting impact on the College and student life within the College
- Campus tours for prospective students and guest
Tech Support
Intuit Turbo Tax
01.2025 - 04.2025
- Help customers navigate through their software snags. Equipped with hands-on certification and support, a library of problem-solving information and the drive to succeed in a fast-paced environment
- Remote (seasonal)
Seasonal Associate
Hibbetts Sports
11.2023 - 01.2024
- Assisting the store’s management staff with providing quality customer service
- Be Acquainted with the inventory in the department store
- Negotiate, promote, and sell services and merchandise, up to the customer standards
- Set goals to grow and improve selling skills and track overall sales
- Identify and communicate merchandise needs, pricing concerns, and operations problem to store management staff
- Attend all staff meetings
Door to Door Sales
FM Payments
01.2024 - 01.2024
- Interact with business owners
- Follow all scripting and listen to coaching from National Sales Management
- Close deals
- Be an advocate for merchants
- Network with the community; build a client portfolio
- Negotiate, promote, and sell service and merchandise, up to the customer standards
- Remote
Education
High School -
Southeast Bulloch High School
Information Technology
Georgia Southern University
Statesboro, GA09.2025
Business, Cybersecurity
Ogeechee Technical College
Statesboro, GA05.2024
Skills
- Business Skills
- Budgeting
- Communicating
- Product management
- Customer Service
- Marketing
- Sales Analytics
- Project Management
- Inventory Management
- Technology Skills
- Microsoft
- Social Media
- Monitoring and troubleshooting
- Technical assistance
Certification
- Supervisor and Management certification - 2024
- Cybersecurity course - 2024
Timeline
Student Ambassador
Georgia Southern University
04.2025 - Current
Tech Support
Intuit Turbo Tax
01.2025 - 04.2025
Door to Door Sales
FM Payments
01.2024 - 01.2024
Seasonal Associate
Hibbetts Sports
11.2023 - 01.2024
Information Technology
Georgia Southern University
Business, Cybersecurity
Ogeechee Technical College
High School -
Southeast Bulloch High School
Hobbies and Interests
Giving back to my community - I spend at least one day each month volunteering
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