Candace Mitchell
Riverdale
Summary
Seeking a role where skills and expertise can contribute to company success and foster professional development. Open to relocating for right opportunity, with strong desire to make positive impact and drive growth. Committed to leveraging knowledge to drive results and achieve mutual success in dynamic work environment. Passionate about continuous learning and eager to take on new challenges to enhance career trajectory.
Overview
22
22
years of professional experience
Work History
Shareholder Engagement Specialist
Innisfree M&A Incorporated
04.2025 - Current
- Developed and implemented engagement strategies to increase customer satisfaction and loyalty
- Managed a portfolio of XX clients, ensuring regular communication and addressing any concerns or issues
- Collaborated with cross-functional teams to create targeted marketing campaigns that resulted in XX% increase in customer engagement
- Analyzed customer data and feedback to identify trends and opportunities for improvement in engagement initiatives
Manager/ Pawnbroker
Atlanta Title Loans
11.2020 - Current
- Evaluating and distributing loans
- Cash issuing and management
- Decision making based on relevant information provided by the customer
- Selling uncollected items and processing collateral
Call Center Representative
LogistiCare Circulation
01.2020 - 09.2020
- Schedule non-emergency transportation for members
- Assist customers with issues and resolve them in a timely manner
- Maintain clear and concise communication with customers regarding any changes that arise
Customer Service Representative
Waste Industries
03.2017 - 09.2019
- Inform customers of the services and products the company offers
- Update client information and confirm resolutions of issues
- Escalate customer issues to the proper departments for efficient resolutions
Customer Service Specialist
Walmart
10.2003 - 08.2009
- Improve procedures to combat future issues and enhance the efficiency of the company
- Refer customer grievances to the correct department for resolution
- Assist with billing complaints and adjustments on customers behalf
Education
High School -
Jonesboro High School
Jonesboro, GA05.1985
Skills
- Computer Operations
- Microsoft office
- Organization
- Data entry
- Brand awareness
- Cross-functional coordination
- Decision-making
- Customer service
- Internal communications
- Community relationship building
- Technical issue troubleshooting
- Team development
- Communication management
- Public speaking
- Information gathering and analysis
- Corporate communications
Accomplishments
- Documented and resolved issues, which led to positive results..
Languages
English
Professional Working
Timeline
Shareholder Engagement Specialist
Innisfree M&A Incorporated
04.2025 - Current
Manager/ Pawnbroker
Atlanta Title Loans
11.2020 - Current
Call Center Representative
LogistiCare Circulation
01.2020 - 09.2020
Customer Service Representative
Waste Industries
03.2017 - 09.2019
Customer Service Specialist
Walmart
10.2003 - 08.2009
High School -
Jonesboro High School
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