Dynamic and passionate Director of Client Success and Operations with over 20 years of comprehensive experience in people and operational management. Expertise in building and retaining an engaged customer base through employee engagement, effective staff development, workforce analysis, and results-driven KPI management. Proven track record in leading client success initiatives and fostering long-term relationships, complemented by strong strategic thinking and problem-solving skills in high-pressure environments. Committed to developing exceptional customer success teams that enhance organizational culture and deliver outstanding customer experiences.