Candice Franklin-Lively
Decatur,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
19
19
years of professional experience
Work History
Customer Service Representee
Entergy LLC
06.2019 - 08.2023
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Streamlined work processes by implementing efficient organizational systems and procedures at all times.
- Increased team productivity with effective communication and collaboration strategies in a timely manner.
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
03.2016 - 06.2018
- Interacted with customers as they entered store to determine what their needs were.
- Handled scheduling duties to ensure that 92restaurant was properly staffed at all times.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
Bartender Server
O'Charley’s Restaurant & Bar
06.2010 - 11.2015
- Communicated with guests to record orders and assess needs.
- Collected flatware and glassware and delivered to sanitizing station.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted customers with carry-out service.
Assistant Manager
Sonic
07.2004 - 07.2007
- Immediately addressed problems with customers to promote quick and successful resolution.
- Stocked and replenished merchandise according to store merchandising layouts.
- Handled scheduling duties to ensure that restaurant was properly staffed at all times.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
Education
Associate of Applied Science - Computer Information Systems
South Plains College
Levelland, TX05.2001
Skills
- Appointment Scheduling
- Scheduling
- Complaint resolution
- Call Management
- Dependable and Responsible
- Microsoft Word
Timeline
Customer Service Representee
Entergy LLC
06.2019 - 08.2023
Assistant Manager
Zaxby's Chicken Fingers & Buffalo Wings
03.2016 - 06.2018
Bartender Server
O'Charley’s Restaurant & Bar
06.2010 - 11.2015
Assistant Manager
Sonic
07.2004 - 07.2007
Associate of Applied Science - Computer Information Systems
South Plains College
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