Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Candice Johnson

Douglasville

Summary

Determined Cafeteria Manager with expertise in inventory oversight and kitchen preparation and planning. An effective and talented leader known for company loyalty and developing highly skilled teams. Industrious Food Supervisor with many years of diverse leadership in food preparation and service for various non-profit and for-profit organizations. Detail-oriented innovator with history of earning clean health inspections and devising creative culinary solutions that delight patrons and customers. Proficient at budget planning and expense tracking to fully meet employer objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Floor Supervisor/Customer Service Representative

Kroger
Douglasville
10.2020 - Current
  • Processed customer payments accurately and efficiently.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
  • Collaborated with other departments to meet organizational objectives.
  • Managed cash register operations including deposits, withdrawals, transfers.
  • Provided excellent customer service by responding promptly to inquiries from customers or team members.
  • Maintained a clean, organized, and safe work environment at all times.
  • Performed daily opening and closing procedures according to established guidelines.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
  • Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
  • Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.

Floating Cafeteria Manager

Cobb County School System
Kennesaw
08.2019 - Current
  • Ensured compliance with health codes and regulations in the cafeteria kitchen.
  • Assisted in recruiting, hiring and training new personnel for the cafeteria staff.
  • Resolved customer complaints promptly to maintain a positive relationship with patrons.
  • Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
  • Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
  • Ordered necessary supplies for the efficient operation of the cafeteria.
  • Established menus and monitored quality of food served in cafeteria.
  • Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
  • Developed and implemented policies to ensure cost-effective operation of cafeteria.
  • Organized special events such as lunchtime buffets or holiday meals for customers.
  • Conducted regular inspections of equipment to ensure proper functioning; performed minor repairs when necessary.
  • Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
  • Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.

Food Service Assistant

DeKalb County Board of Education
Tucker
11.2011 - 05.2019
  • Assisted in the preparation of food items according to recipes and menus.
  • Checked temperatures of cooked foods using thermometers to ensure safe consumption.
  • Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
  • Provided customer service by taking orders from customers and answering questions about menu items.
  • Labeled containers with date of preparation to ensure proper rotation of stock.
  • Prepared sandwiches, specialty items, and custom orders to meet guest requests.
  • Performed variety of duties related to food service.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Gathered ingredients and cleaned and cut food items to prep recipes.

Education

High School Diploma -

Tucker High School
Tucker, GA
06-1999

Some College (No Degree) - Business Administration

Penn Foster Career School
Scranton, PA

Some College (No Degree) - Medical Billing

GMI

Some College (No Degree) -

Strayer University

Skills

  • Cash management
  • Food safety
  • Inventory management
  • Customer service
  • Sales tracking
  • Staff training
  • Menu planning
  • Operational compliance
  • Conflict resolution
  • Time management
  • Food orders
  • Foodservice
  • Operational efficiency
  • Food safety compliance
  • Recipe cooking
  • Customer engagement
  • Cost controls
  • Food and Beverage Ordering
  • Front of house management
  • Cash handling
  • Team collaboration
  • Recipes and menu planning
  • Time management abilities

Accomplishments

  • Educational Support Professional of the year 2017
  • Classified School Nutrition Manager Award

Certification

  • ServSafe Certification

Timeline

Floor Supervisor/Customer Service Representative

Kroger
10.2020 - Current

Floating Cafeteria Manager

Cobb County School System
08.2019 - Current

Food Service Assistant

DeKalb County Board of Education
11.2011 - 05.2019

High School Diploma -

Tucker High School

Some College (No Degree) - Business Administration

Penn Foster Career School

Some College (No Degree) - Medical Billing

GMI

Some College (No Degree) -

Strayer University

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Candice Johnson