Candice Jones
Jonesboro
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Transit Bus Operator
Broward County Transit
Broward County
07.2022 - 03.2025
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
Customer Service Representative
Alorica
Miami
01.2019 - 07.2022
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Inventory Counter
Management Health Solutions Inc.
Tampa
10.2015 - 01.2019
- Verified the accuracy of incoming shipments against purchase orders.
- Utilized hand-held scanners to input item information into the system.
- Coordinated logistics for inventory movement between locations.
- Performed scheduled inventory counts and supply audits.
- Identified and resolved inventory problems, including damaged or lost items.
Education
High School Diploma -
SIATECH Charter High School
Homestead, FL06-2010
Skills
- Vehicle operation
- Passenger assistance
- Route navigation
- Safety protocols
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Record keeping
- Team collaboration
- Problem-solving abilities
- Self motivation
Timeline
Transit Bus Operator
Broward County Transit
07.2022 - 03.2025
Customer Service Representative
Alorica
01.2019 - 07.2022
Inventory Counter
Management Health Solutions Inc.
10.2015 - 01.2019
High School Diploma -
SIATECH Charter High School