Candice Streeter
Everise
Blakely
10
years of professional experience
Dedicated customer service professional with proven skills in problem resolution and complaint handling. Demonstrated ability to train staff and enhance service delivery efficiency.
Work History
CSR
10 Months- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction levels.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Trained new staff on company policies, procedures, and customer service best practices.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Addressed escalated complaints with empathy, providing solutions that aligned with company standards.
CNA
8 Years 9 Months- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care delivery accuracy.
- Maintained a clean and safe environment, adhering to infection control protocols consistently.
- Monitored vital signs and reported changes to healthcare team promptly for timely interventions.
- Trained new staff on best practices in patient care and safety procedures to ensure high standards.
Education
Associate of Science - HealthCare Management
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Complaint handling
Payment processing
Timeline
CSR
Everise
08.2025 - 06.2026Read More
CNA
Enterprise Health And Rehabilitation Center
11.2016 - 08.2025Read More
Ultimate Medical Academy
Associate of Science from HealthCare Management
Read More
RS Central
High School Diploma
Read More