CANDIDA BONDAH
Atlanta
Summary
Professional with extensive experience in managing front desk operations and delivering high-quality guest services. Demonstrated ability to streamline communication between departments, resulting in improved operational efficiency and enhanced guest satisfaction. Proven track record in coordinating luxury services and concierge operations, ensuring seamless experiences for residents and guests alike. Skilled in event planning and execution, fostering community engagement through well-organized resident activities.
Overview
7
7
years of professional experience
Work History
Guest service Associate
Signia By Hilton
Atlanta
06.2025 - 02.2026
- Managed front desk operations efficiently, ensuring seamless check-in and check-out processes for all guests.
- Delivered exceptional guest experiences by promptly addressing inquiries and resolving issues, enhancing overall satisfaction levels.
- Streamlined communication between departments to ensure timely delivery of services, improving operational efficiency and guest satisfaction.
- Coordinated with other departments to ensure smooth functioning of operations related to luxury services provided.
- Advised customers on appropriate selections of luxury services according to their individual requirements.
Residential Concierge
Bozzuto
Atlanta
05.2024 - 03.2025
- Provided high-end concierge services to residents, ensuring seamless day-to-day experiences.
- Aided with package management, event coordination, and special requests.
- Delivered prompt and professional customer service, resolving resident inquiries efficiently.
- Kept strong relationships with vendors and service providers to meet resident needs.
- Coordinated resident events and activities, fostering a sense of community and engagement within the residential environment.
- Managed access control systems and monitored security protocols, ensuring a safe and secure living environment for all residents.
- Created reports detailing activities performed during shifts such as guest arrivals and departures or incidents requiring follow-up action by management staff.
- Inspected common areas of the building such as lobbies, hallways, stairwells, elevators. on a daily basis.
- Answered phone calls promptly and transferred them to appropriate personnel if necessary.
Customer Service Manager
Genpact
Atlanta
01.2023 - 03.2024
- Managed a team of 15+ customer service representatives, ensuring adherence to high-quality service standards and meeting performance goals.
- Analyzed customer feedback to find trends and implemented process improvements, reducing issue resolution times by 25%.
- Acted as a liaison between customers and internal teams, troubleshooting complex issues and delivering creative, customer-focused solutions.
- Conducted regular training sessions on best practices, customer empathy, and communication skills to elevate team performance.
- Kept a professional and friendly tone in resolving escalated customer concerns, achieving a 95%.
- Trained and mentored team members to handle customer inquiries with professionalism, empathy, and efficiency.
- Resolved complex issues by finding patterns and providing actionable feedback to enhance team performance.
- Facilitated communication between teams to troubleshoot and resolve operational challenges.
Concierge
Stratton Amenities
Atlanta
09.2022 - 01.2023
- Provided high-quality customer service by assisting residents with inquiries, package tracking, and event.
- Ensured front desk organization, including managing package rooms, reservations, and scheduling freight.
- Fostered a sense of community by engaging with residents and promoting a positive living environment.
Server Roles
Chili’s Bar & Grill & Benihana
Atlanta
12.2021 - 09.2022
- Delivered exceptional guest service in high-pressure, fast-paced environments.
- Enhanced communication skills by managing customer interactions and resolving guest concerns effectively.
Dietary Aide
CareOne
Millbury
02.2019 - 09.2019
- Assisted in preparing meals and ensuring dietary needs were met for residents.
- Developed effective communication and teamwork skills in a fast-paced environment.
Education
Associate's degree - computer science
Atlanta Metropolitan State College
Atlanta, GAHigh School Diploma -
South High School
Worcester, MASkills
- Leadership and Team Training
- Web-based Tools Proficiency
- Strong Written and Verbal Communication
- Resident & Guest Services
- Event Planning & Execution
- Front desk operations
- Guest inquiry resolution
- Event coordination
- Customer relationship management
- High-pressure environment
Timeline
Guest service Associate
Signia By Hilton
06.2025 - 02.2026
Residential Concierge
Bozzuto
05.2024 - 03.2025
Customer Service Manager
Genpact
01.2023 - 03.2024
Concierge
Stratton Amenities
09.2022 - 01.2023
Server Roles
Chili’s Bar & Grill & Benihana
12.2021 - 09.2022
Dietary Aide
CareOne
02.2019 - 09.2019
Associate's degree - computer science
Atlanta Metropolitan State College
High School Diploma -
South High School