Candis Thomas
Atlanta
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
20
20
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Shift Supervisor/Pharmacy Technician Supervisor
CVS Pharmacy
Atlanta
09.2006 - Current
- Supervised daily operations and ensured compliance with company policies.
- Managed staff schedules to optimize coverage during peak hours.
- Trained new employees on store procedures and customer service standards.
- Processed and filled prescriptions accurately for diverse patient needs.
- Managed medication inventory to ensure adequate stock levels and timely replenishment.
- Collaborated with pharmacists to provide exceptional customer service and support.
- Handled insurance claims and verified patient information for billing accuracy.
- Maintained a clean and organized pharmacy workspace in compliance with safety standards.
- Assisted in training new pharmacy staff on operational procedures and best practices.
- Utilized pharmacy management systems for efficient record-keeping and prescription tracking.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Education
Certificate - Medical Transcription
Atlanta Technical College
Atlanta, GA 01.2003 - 05.2024
Southside Comprehensive High School
Atlanta, GASkills
- Prescription processing
- Medication inventory
- Pharmacy management systems
- Claims handling
- Safety compliance
- Customer relationship management
- Staff scheduling
- Data entry accuracy
- Inventory management
- Regulatory compliance
- Problem solving
- Effective communication
- Employee training
- Conflict resolution
- Inventory control and record keeping
Certification
- Certified Pharmacy Technician
Timeline
Shift Supervisor/Pharmacy Technician Supervisor
CVS Pharmacy
09.2006 - Current
Certificate - Medical Transcription
Atlanta Technical College
01.2003 - 05.2024
Southside Comprehensive High School