Canerbil Cubukcu
Sugar Hill
Summary
Detail-oriented banking professional with over 15 years of experience in customer service and cash handling, seeking to leverage communication skills and finance knowledge as a banker.
Dedicated and reliable individual with a strong background in sales and finance, aiming to enhance customer satisfaction and drive bank growth in the Banker role.
Energetic and motivated team player with excellent numerical proficiency and multitasking abilities, eager to contribute to the success of the bank as a banker.
Customer-focused banking specialist with a proven ability to build relationships and resolve inquiries while maintaining accuracy and compliance, looking to secure a banker position.
Overview
19
19
years of professional experience
Work History
TELLER
WELLS FARGO
Cumming
01.2023 - Current
- Liaised between bank branches regarding best practices and operations.
- Performed special services for customers, ordering bank cards and checks.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Provided exceptional customer service while accurately processing routine transactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained accurate records of all transactions and customer interactions.
- Reported daily averages and shortages to operations department.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Maintained accurate records of all transactions for compliance purposes.
- Explained the features of various banking products available to customers.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Trained employees on cash drawer operation.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Performed daily reconciliation of teller drawer within established limits.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Reported any operational issues or system problems that occurred during shift promptly.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Explained account information to customers in detail as needed.
- Followed up on requests from customers in a timely manner.
- Cross-sold additional bank products when applicable to meet customer needs.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Transmitted orders to supply cash to meet daily needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Adhered to financial services security and audit procedures.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Balanced cash drawers on a daily basis.
- Prepared official checks for customer and internal bank needs.
- Answered customer inquiries regarding bank products and services.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Built and maintained client relationships through quality, personalized interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Verified customers' identification to ensure compliance with laws and regulations.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained confidentiality of bank records and client information.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Turkish Interpreter L4
Language Line Solutions
01.2018 - 12.2022
- Answer calls promptly and conduct interpretation in a friendly and professional manner
- Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions
- Maintain a professional demeanor throughout the call at all times
- Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations
- Maintain punctuality and availability during scheduled work hours
- Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client's permission
- Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law
- Demonstrate commitment to cultural sensitivity and working in a diverse environment
Operations Manager
Bank of America Corp.
GA
01.2017 - 01.2018
- Company Overview: Nation's leading financial institution
- Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management
- Ensuring compliance with regulatory, governance and internal processes/procedures
- Solving operational problems, managing complex issues, and dealing with potential incidents
- Monitoring and coaching banking center staff with weekly sales & performance report
- ATM & ATM with TELLER ASSIST service & settlement, monitoring daily to report problems by creating a service ticket if system didn't recognize
- Cash management, shipment, forecasting & reporting unusual monetary activities
- Inside Sales, making outbound calls to prospect customers for presenting new products and Services by making over 30 calls per day
- Nation's leading financial institution
- Awards: CENTRAL ATLANTA MARKET CUSTOMER EXPERIENCE AWARD, CENTRAL ATLANTA SALES AWARD, FINANCIAL CENTER REVENUE AWARD
Relationship Manager
Bank of America Corp.
GA
01.2014 - 01.2017
- Company Overview: Nation's leading financial institution
- Develop and manage collaborative relationships within products teams to facilitate and improve their access to the client base
- Analyze processes, determine client requirements and provide appropriate resources
- Produced 176% sales growth in first quarter, 230% second quarter
- Managed individuals with assets from $250k to $2 million by identifying and recommending banking and lending solutions to meet needs and objectives
- Analyze financial products and recommend appropriate products to clients
- Develop detailed budget reports and financial statements for various clients
- Ensured accuracy of monthly and quarterly reports
- Inside sales, making outbound calls to new and prospect customers by pulling soft credit reports to provide information about new services and generating sales by making appointment %89 closing rate
- Contribute in marketing program for customer portfolios
- Build quality relationships with support areas that actively contributed to delivering superior service to our clients
- Responsible for activities regarding sales, marketing, customer acquisition, customer relation management, & maximizing revenue
- Exceed objectives for current account revenue and up sell more opportunities to be created from new services and products
- Contribute positively to bottom line by up-selling value-added services to existing accounts
- Nation's leading financial institution
Sales & Service Advisor
Bank of America Corp.
GA
01.2012 - 01.2014
- Company Overview: Nation's leading financial institution
- Closed an average of 35% of all leads and achieved between 110% and 120% of projected monthly sales goals during tenure
- Targeted and penetrated a competitive market
- Sold thousands of corporate accounts and converted many customers from competitors' services
- Recognized for sales of the year 2013 Award to the top 10% of performing sales in South East region
- Consistently generated additional revenues utilizing thorough product knowledge and friendly sales techniques to upsell products specials
- Exceeded customer expectations and recommended alternative options for investments
- Nation's leading financial institution
Customer Service
Super Target
01.2008 - 01.2012
- Prepared new merchandise for the sales floor by prepping, stocking merchandise and responding to team member requests quickly
- Training new team members as needed
- Provided quickly to customer needs, questions or issues, ringing up transactions and keeping the sales floor organized and well stocked
Sales Associate
Atlanta Toyota
01.2006 - 01.2008
- Maximized profits for the dealership by expertly structuring finance deals
- Negotiated low interest rates with banking and lending institutions
- Increased sales by 33% within one year
Education
Computer Information Systems A - Network+ Certification Program
Gwinnett Technical College
01.2011
Hotel & Tourism Management -
Vocational School-Dokuz Eylul University
Izmir01.1991
Skills
- Account / Client Management
- Transaction processing
- Customer service
- Cash handling
- Sales promotions
- Sales Communications
- Productivity & Performance Management
- Relationship Building
- Revenue & Profit Growth
- Risk assessment
- Regulatory compliance
- Cross-selling
- Client relationship management
- Time management
- Team training
- Communication skills
- Problem solving
- Attention to detail
- Interpersonal skills
- Cash counting
- Cash drawer balancing
- Banking
- Safe and vault operation
- Banking product sales
- Confidentiality and discretion
- Financial software
- Fraud detection
- Sales and Cross-selling
- MS office proficient
- Stress tolerance
- Listening and comprehension
- Professionalism and courtesy
- Hospitality and accommodation
- Loans
- Patience and empathy
- Cash handling and management
- Exceptional customer service
- New teller training
- Friendly
- Currency and coin counter
- Customer relationship building
- Goal-oriented focus
- Strong work ethic
- Cash handling expertise
- Account management
- Conflict resolution techniques
- Fraud identification
- Bilingual in TURKISH
- Banking law compliance
- Currency conversion
- Rapid 10-key data entry
- Excellent communication skills
- Financial services
- Cheerful
- Referral management
- Fraud detection proficiency
- Compliance, banking laws, and regulations
- Drawer balancing
- Transaction processing accuracy
- Reliable
- Strong sense of banking ethics
- Relationship building and management
- Rapid data entry skills
Awards
- Central Atlanta Market Customer Experience Award
- Central Atlanta Sales Award
- Financial Center Revenue Award
Affiliations
- 3RD DEGREE MASTER FREE MASON
Timeline
TELLER
WELLS FARGO
01.2023 - Current
Turkish Interpreter L4
Language Line Solutions
01.2018 - 12.2022
Operations Manager
Bank of America Corp.
01.2017 - 01.2018
Relationship Manager
Bank of America Corp.
01.2014 - 01.2017
Sales & Service Advisor
Bank of America Corp.
01.2012 - 01.2014
Customer Service
Super Target
01.2008 - 01.2012
Sales Associate
Atlanta Toyota
01.2006 - 01.2008
Computer Information Systems A - Network+ Certification Program
Gwinnett Technical College
Hotel & Tourism Management -
Vocational School-Dokuz Eylul University
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