Cara Gillean
Dalton
Summary
Dedicated front desk associate with strong communication and problem-solving skills. Proven ability to resolve customer issues promptly, ensuring a welcoming atmosphere and enhancing overall satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Hype Sports
Dalton
04.2026 - Current
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Maintained cleanliness and organization at the front desk area.
- Provided information about fitness classes and promotions to members.
- Assisted in developing marketing campaigns under guidance of senior team members.
- Supported coordination of promotional events and activities for product launches.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
Front of House Employee
Chick-fil-A
Dalton
09.2025 - 03.2026
- Greeted customers warmly, fostering a welcoming atmosphere that encouraged repeat visits.
- Provided prompt service during peak hours to optimize customer experience.
- Resolved customer complaints or issues promptly, enhancing overall guest satisfaction.
- Trained new front of house employees on procedures and policies, ensuring consistent service quality.
- Collaborated with team members to ensure seamless daily operations during shifts.
- Worked with managers to report and resolve customer issues or concerns.
- Handled cash transactions accurately and efficiently at the register.
- Followed safety protocols to maintain a safe working environment for staff and guests.
Front Desk Associate
Planet Fitness
Dalton
07.2025 - 09.2025
- Greeted members and visitors with a friendly, welcoming demeanor.
- Assisted members with check-in and membership inquiries effectively.
- Processed new memberships and updated member information accurately.
- Responded to phone calls and addressed member concerns promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Collaborated with team members to enhance customer service experience.
- Trained newly hired employees on front desk procedures and business operations.
Education
High School Diploma -
Southeast Whitfield High School
Dalton, GA05-2024
Skills
- Customer service
- Membership management
- Team collaboration
- Cash handling
- Communication skills
- Time management
- Attention to detail
- Problem solving
- Organizational skills
- Relationship building
Accomplishments
- Graduated with honors
- Finalist in GHP (Govenors Honors Program)
Affiliations
- Volunteering for my mother's nonprofit, "Grace and Joy House"
Timeline
Front Desk Associate
Hype Sports
04.2026 - Current
Front of House Employee
Chick-fil-A
09.2025 - 03.2026
Front Desk Associate
Planet Fitness
07.2025 - 09.2025
High School Diploma -
Southeast Whitfield High School