CARA HARRIS
Atlanta
Summary
Dedicated professional with experience in the retail industry. Expertise in managing store operations,
providing customer service and motivating staff. Skilled in developing and executing successful sales
strategies, driving revenue growth and increasing customer loyalty.
Overview
15
15
years of professional experience
Work History
General Manager
Veronica Beard
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Reduced operational risks while organizing data to forecast performance trends.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely floor delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Senior Retail Manager
Stoney Clover Lane
10.2023 - 06.2024
- Provided excellent leadership by motivating team members through positive reinforcement methods.
- Developed innovative strategies to increase customer loyalty and improve overall customer satisfaction.
- Established effective communication systems between store personnel to ensure smooth daily operations.
- Enforced strict policies regarding safety regulations, customer service standards, and operational procedures.
- Reviewed customer feedback surveys to assess customer experience levels and develop strategies for improvement
- Utilized data analysis techniques to identify opportunities for increased efficiency or cost savings.
- Developed comprehensive training programs for new hires as well as existing staff members.
- Maintained accurate records of all transactions including purchases, returns, refunds, discounts.
- Evaluated product assortment regularly to ensure optimal selection of merchandise was available.
- Conducted regular meetings with store managers to discuss current trends and identify areas for improvement.
- Resolved conflicts between customers or other employees in a timely manner according to company policy.
- Planned special events such as promotions or sales activities in order to attract more customers into the store.
- Created detailed reports on inventory levels, sales figures, and staff productivity.
- Managed budgets efficiently while ensuring the store remained profitable within its financial goals.
- Trained and mentored staff members to enhance their skillsets and professional development.
- Maintained accurate inventory levels by controlling damages and markdowns.
Lead Regional Store Manager
Kittenish
07.2022 - 10.2023
- Provides leadership to the assigned region, overseeing retail activities and stores.
- Performed regular audits of store operations to identify areas for improvement or corrective action.
- Cultivated a team environment that encouraged collaboration among store personnel.
- Implemented cost reduction measures while maintaining quality standards across all stores in the region.
- Successfully developed and implemented strategies to increase store profitability and efficiency.
- Identified opportunities for promotional campaigns that would increase brand awareness in the region.
- Analyzed sales data from multiple sources to identify trends in customer preferences.
- Reviewed monthly reports regarding inventory levels, cash flow projections, labor costs, making adjustments when necessary
- Provided leadership in developing customer service standards for regional stores.
- Managed day-to-day operations including scheduling, payroll processing, training, recruiting, hiring and firing decisions and more
- Exhibited strong organizational skills to ensure timely completion of tasks within budget constraints.
Solutions Consultant
PNC BANK
04.2021 - 07.2022
General Merchandise Manager
MOONSHINE HARLEY
08.2018 - 04.2021
- Represent companies in negotiating contracts, direct and coordinate activities of personnel engaged in buying, selling, and distributing materials
- Established effective relationships with vendors to ensure competitive pricing and timely deliveries.
- Analyzed sales figures, market trends and customer feedback to determine appropriate merchandise selection.
- Created comprehensive policies and procedures for ordering merchandise, handling returns.
- Conducted regular reviews of financial performance in order to meet profit targets.
- Managed store operations including scheduling shifts, assigning tasks and ensuring safety standards are met.
- Recruited, trained, managed and coached store staff in order to maximize their potential.
- Utilized analytics tools such as heat maps and advanced segmentation techniques for better targeting of customers
- Generated weekly and monthly reports detailing KPIs such as sales volume and inventory turnover rate.
Showroom Manager
MG+BW
01.2018 - 08.2018
Associate Manager
THE FRYE COMPANY
09.2016 - 01.2018
General Manager
BCBG MAXAZRIA
03.2014 - 09.2016
Acting District Manager
BARBIZON
03.2010 - 03.2014
Education
Completed coursework towards Fashion Design Fashion Design -
IADT - NASHVILLE
Skills
- Strategic Planning
- Project Management
- Performance Analysis
- Loss Prevention
- Budget Management
- Team Leadership
- Store Operations
- Product Knowledge
- Vendor Relations
- Sales Management
- Financial Reporting
- Visual Merchandising
- Inventory Control
Timeline
General Manager
Veronica Beard
06.2024 - Current
Senior Retail Manager
Stoney Clover Lane
10.2023 - 06.2024
Lead Regional Store Manager
Kittenish
07.2022 - 10.2023
Solutions Consultant
PNC BANK
04.2021 - 07.2022
General Merchandise Manager
MOONSHINE HARLEY
08.2018 - 04.2021
Showroom Manager
MG+BW
01.2018 - 08.2018
Associate Manager
THE FRYE COMPANY
09.2016 - 01.2018
General Manager
BCBG MAXAZRIA
03.2014 - 09.2016
Acting District Manager
BARBIZON
03.2010 - 03.2014
Completed coursework towards Fashion Design Fashion Design -
IADT - NASHVILLE
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