Cara Yarbrough
Cartersville
Summary
Proven leader at Bath and Body Works who rose through the ranks, adept in customer service management and cash handling accuracy, enhanced store sales through innovative merchandise promotion. Excelled in training and mentoring staff, significantly boosting customer satisfaction. Skillfully resolved conflicts, ensuring a secure and welcoming environment. Achieved consistent sales targets by leveraging persuasive selling and superior service.
Overview
2
2
years of professional experience
Work History
Key Holder
Bath and Body Works, Limited Brands
03.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with others in the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
Sales Associate
Bath and Body Works, Limited Brands
08.2022 - 03.2024
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about scent, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Mountain Education Charter High School
Cumming, GA06-2022
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Bank deposits
- Customer service management
- Staff training and development
- Merchandise promotion and display
Timeline
Key Holder
Bath and Body Works, Limited Brands
03.2024 - Current
Sales Associate
Bath and Body Works, Limited Brands
08.2022 - 03.2024
High School Diploma -
Mountain Education Charter High School
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