Ca'Rencia Brown
Augusta
Summary
Customer-oriented professional with well over 5 years of robust experience in a management role in a production company; seeking a position in an organization where exceptional people and organizational skills will be maximized to produce results. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
7
7
years of professional experience
Work History
Sales Representative
VXI Global Solutions LLC
07.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Customer Care Representative
Convergent
05.2021 - 07.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
Customer Service Representative
Atento
05.2020 - 05.2021
- Preregistered customers so they would be able to schedule a covid-19 vaccine
- Being able to answer general questions a customer has asked.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Machine Operator Assembler
Hitachi
11.2019 - 05.2020
- Performed preventative maintanence on assigned machines
- Visually check for defects in parts
- Responsible for daily production totals paperwork and OEE boards
- Maintained a clean work area utilizing all policies and procedures
- Prepared the equipment for production using safety precautions.
- Complied with company and OSHA safety rules and regulations.
Line Associate
Panera Bread
04.2016 - 10.2019
- Responsible for supporting operational excellence to exceed customer expectations
- Completed inspections for materials, products, and equipment to detect defects or malfunctions
- Conducted employee training in equipment operations, or work and safety procedures
- Requisitioned materials, supplies, equipment parts and/or repair services
- Worked alongside management to resolve worker issues, complaints, or grievances
- Implemented measures to motivate employees and improve production methods
- Established work schedules, assignments and production sequences to meet production goals.
Education
Jefferson County High School
Louisville, GA05.2013
Skills
- Interpersonal Communication Skills
- Inside Sales
- Conflict Resolution
- Credit Card Payment Processing
- Guest Satisfaction
- Positive Learning Environment
Timeline
Sales Representative
VXI Global Solutions LLC
07.2022 - Current
Customer Care Representative
Convergent
05.2021 - 07.2022
Customer Service Representative
Atento
05.2020 - 05.2021
Machine Operator Assembler
Hitachi
11.2019 - 05.2020
Line Associate
Panera Bread
04.2016 - 10.2019
Jefferson County High School
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