Caresse Davis
Licensed Professional Counselor (LPC)
Atlanta
Summary
Results driven behavioral health professional transitioning to Health Care Operations Management, offering 10 years of experience in behavioral health with a strong focus on process improvement, efficient workflow management, and ensuring regulatory compliance. Proven ability to manage caseloads, collaborate with multidisciplinary teams, navigate healthcare systems, and maintain accurate records using EHR systems. Seeking to leverage skills in data analysis, staff training, and stakeholder communication to optimize operational efficiency and enhance patient care within a healthcare setting.
Overview
10
10
years of professional experience
27
27
years of post-secondary education
Work History
Behavioral Health Consultant
AvitaCare
11.2023 - Current
- Collaborated with multidisciplinary healthcare teams and insurance providers (Tricare, others) to ensure coordinated care and optimize treatment outcomes, contributing to efficient patient flow and resource utilization.
- Dedicated to providing affirming and inclusive mental health services to diverse populations (Veteran, LGBTQ+, infectious disease), demonstrating commitment to diversity, equity, and inclusion in healthcare delivery.
- Monitored client progress and documented sessions in the EHR system, maintaining accurate records for essential tracking of treatment journeys and data analysis for outcome evaluation.
- Developed and delivered training sessions on mental health awareness, stress management, and resilience building for employees and managers, contributing to a more informed and supportive work environment.
Occupational Therapist
Fulton County District Attorney Office
01.2019 - 09.2023
- Supervised and trained a team of 4 victim advocates, enhancing their professional development and ensuring a supportive work environment, demonstrating leadership and team management skills.
- Provided crisis intervention counseling and services to victims of crimes and their families, demonstrating critical thinking and problem-solving skills in high-pressure situations.
- Facilitated treatment/discharge planning and goal setting, identified community and social services (educational, vocational, legal, recreational, behavioral health, social services), ensuring smooth transitions and comprehensive support.
Clinical Therapist
Morehouse School of Medicine
01.2021 - 12.2021
- Worked with interdisciplinary teams, enhancing collaboration and communication among staff for improved student care, highlighting teamwork and communication skills.
- Facilitated prevention education, classroom, group, and department presentations & Workshops to students and staff on mental health challenges, demonstrating training and development skills.
- Contributed to the academic mission by supporting research, training, and community outreach initiatives in the mental health field.
Program Coordinator
Mary Hall Freedom House
01.2018 - 12.2018
- Collaborated with external stakeholders (Department of Community Supervision, judicial system, Department of Family Services, community agencies) regarding client plans of care, showcasing stakeholder management.
- Assessed client needs and made referrals for support services (medical, social, employment), demonstrating resource management and process orientation.
- Provided therapeutic/crisis individual and group counseling to a caseload of 25 women, managing complex cases and demonstrating case management skills.
Office Manager
Siteone Landscape Supply
08.2015 - 12.2017
- Managed office operations and facilitated customer and employee relationships, ensuring a cohesive and productive work environment, demonstrating organizational and interpersonal skills.
- Ensured staff compliance with organizational policies, legal regulations, and ethical standards, highlighting attention to detail and compliance.
- Facilitated the onboarding process for new hires, including orientation and training on program policies and procedures, demonstrating training and organizational skills.
Education
Master of Science - Clinical Mental Health Counseling
Mercer Univ.
05.2001 - 01.2017
Bachelor of Science - Psychology
Georgia Southern University
Statesboro, GA 05.2001 - 01.2013
Skills
- Healthcare Operations Management
- Process Improvement
- Workflow Optimization
- Regulatory Compliance (HIPAA, etc)
- Quality Assurance
- Staff Training & Development
- EHR Systems
- Data Analysis & Reporting
- Stakeholder Communication
- Case Management
- Critical Thinking
Timeline
Behavioral Health Consultant
AvitaCare
11.2023 - Current
Clinical Therapist
Morehouse School of Medicine
01.2021 - 12.2021
Occupational Therapist
Fulton County District Attorney Office
01.2019 - 09.2023
Program Coordinator
Mary Hall Freedom House
01.2018 - 12.2018
Office Manager
Siteone Landscape Supply
08.2015 - 12.2017
Master of Science - Clinical Mental Health Counseling
Mercer Univ.
05.2001 - 01.2017
Bachelor of Science - Psychology
Georgia Southern University
05.2001 - 01.2013
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