Summary
Overview
Work History
Education
Skills
Timeline
HIGHLIGHTS
Generic

Carey Borrelli

Canton,GA

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

11
11
years of professional experience

Work History

Subscription Lifecycle Manager, Team Lead

ConvergeOne
05.2024 - Current
  • Led team in executing daily operational strategies to enhance efficiency and service quality.
  • Accomplished multiple tasks within established timeframes.
  • Developed training programs & process docs to improve team performance and knowledge of best practices.
  • Monitored workflow processes to identify areas for improvement and implement corrective actions.
  • Collaborated with cross-functional teams to ensure alignment on operational goals and initiatives.
  • Streamlined communication between departments to facilitate smoother operations and reduce downtime.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring team activities and mentoring team members.

Inside Sales Representative/Sales Order Coordinator

ConvergeOne
12.2014 - 05.2024
  • Collaborated with sales team to develop tailored solutions for customer needs.
  • Provided feedback on client interactions to enhance service delivery and satisfaction.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Maintained accurate records of customer interactions for future reference and analysis.
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Managed friendly and professional customer interactions.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Used CRM software to maintain detailed contact logs and account records.

Education

BBA - Business Management

University of Phoenix
Tampa, FL

Skills

  • Effective communication
  • Data-driven problem-solving
  • Effective time management
  • Detail-oriented approach
  • Data analysis
  • Collaborative teamwork
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Conflict resolution
  • Coaching and mentoring
  • Work prioritization

Timeline

Subscription Lifecycle Manager, Team Lead

ConvergeOne
05.2024 - Current

Inside Sales Representative/Sales Order Coordinator

ConvergeOne
12.2014 - 05.2024

BBA - Business Management

University of Phoenix

HIGHLIGHTS

  • Over ten years of experience in the overall Sales Operations field with proven excellent communication and collaboration.
  • Proficient in CRM, team management and possess other data management/project management skills.
  • Motivated and effective Subscription Lifecycle Manager Team Lead.
  • Received awards and recognition throughout career.

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Carey Borrelli