Carina Kouao
Kennesaw
Summary
Results-driven sales associate known for exceptional customer service and attention to detail. Experienced in conducting inventory audits and enhancing product presentation. Ready to contribute to team success and elevate customer satisfaction. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to be understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty.
Overview
3
3
years of professional experience
Work History
Fragrance Vendor
AllWork
Kennesaw
08.2025 - Current
- Engaged customers by showcasing fragrance products and providing recommendations.
- Assisted with inventory management by restocking shelves and organizing displays.
- Demonstrated product knowledge to answer customer inquiries effectively.
- Supported promotional events by setting up displays and distributing samples.
- Answered customer questions and guided to specific products requested.
Secret Shopper
The Black sheep
Kennesaw
05.2022 - Current
- Conducted comprehensive evaluations of service quality during visits.
- Assessed product presentation and cleanliness standards throughout the establishment.
- Provided detailed feedback on customer interactions and staff performance.
- Completed written reports outlining observations from shopping experiences.
- Reviewed promotional materials for accuracy and effectiveness during visits.
Beauty Advisor
Macys Department Store
Kennesaw
09.2023 - 01.2025
- Assisted customers with product selection and provided personalized beauty consultations.
- Demonstrated proper application techniques for skincare and makeup products to clients.
- Educated customers on product ingredients and benefits to enhance their shopping experience.
- Stayed updated on beauty trends and new products to provide informed recommendations.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Beauty Sales Associate
Macy's
Kennesaw
09.2023 - 01.2025
- Handled transactions accurately at the point of sale system.
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Conducted regular inventory audits to ensure accuracy of stock levels.
Education
Bachelor of Science - Sports Management
Kennesaw State University
Kennesaw, GA12-2026
High School Diploma -
Grayson Highschool
Grayson, GA05-2021
Skills
- Customer service
- Product knowledge
- Sales techniques
- Inventory management
- Visual merchandising
- Event coordination
- Social media promotion
- Order management
References
References available upon request.
Timeline
Fragrance Vendor
AllWork
08.2025 - Current
Beauty Advisor
Macys Department Store
09.2023 - 01.2025
Beauty Sales Associate
Macy's
09.2023 - 01.2025
Secret Shopper
The Black sheep
05.2022 - Current
Bachelor of Science - Sports Management
Kennesaw State University
High School Diploma -
Grayson Highschool