Carissa Parker
Stone Mountain
Summary
Dedicated and detail-oriented Service Representative with over 12 years of experience in the healthcare sector, specializing in patient advocacy and education. Proven ability to enhance operational efficiency while maintaining professionalism in high-pressure environments, ensuring timely and accurate information regarding insurance coverage, financial options, and documentation requirements. Expertise in coordinating office operations and managing scheduling and database functions to facilitate seamless communication and minimize correspondence backlogs. Committed to understanding client needs and concerns, leading to improved engagement strategies and elevated service quality.
Overview
21
21
years of professional experience
Work History
Substitute Teacher
Gwinnett County Schools
08.2020 - Current
- Performs the instructional and classroom management processes for teachers who are absent for a day or longer periods of time. Interpret lesson plan, work directly with students and teachers, stay very organized and keep the class flowing as if the teacher is present. Taking on the job as the teacher.
Lead Leasing Agent
Day Rise Management
09.2017 - 06.2020
- Provide information about the community to prospective residents, Conduct apartment tours, Answer questions and highlight selling features
- Processed and verified applications in a timely manner, which increased the successful rentals, Collect application fees and deposits
- Keeps accurate records of all financial transactions, Coordinate all move-ins and move-outs, Assist with office organization and organized resident files, Resolve resident complaints and take record of what action was taken to solve the problem, Takes work order request and follow up with resident, Assist in Managing rent collection, Leads communication with delinquent residents
Behavioral Health
GRADY HEALTH SYSTEM
10.2004 - 11.2016
- Scheduling Appointments in Epic
- Answering multiple phone lines
- Registering Patients in Epic
- Triage patients for medical concerns
- Monitor patient behavior and progress.
- Update patient medical records
- Transfer Patient bodily fluid samples
- Organize, scan and archive the filing system.
- Transfer patients to a high security facility when, Patient are at high risk for self-harm or harm to others.
- Utilizes proficient organization and communication skills, delivering, and documenting patient care.
- Performs multiple, concurrent tasks in frequently stressful and fast-paced environment while maintaining strong internal and external customer service standards.
- Serves as liaison between patients/families and department staff by greeting patients/families, informing families of delays, relaying messages, and offering assistance/other services families may require.
Education
Bachelor of Arts - Psychology
GEORGIA STATE UNIVERSITY
Atlanta05-2026
Associate Degree - Psychology
Georgia State University
Atlanta, GASkills
- Activity management
- Literacy strategies
- Mathematics instruction
- Group and individual instruction
- Scheduling
- Complaint resolution
- Account updating
- Clinical skills
- Healthcare documentation
- Epic System
- HIPAA compliance
- Compassionate communication
- Patient care
Timeline
Substitute Teacher
Gwinnett County Schools
08.2020 - Current
Lead Leasing Agent
Day Rise Management
09.2017 - 06.2020
Behavioral Health
GRADY HEALTH SYSTEM
10.2004 - 11.2016
Bachelor of Arts - Psychology
GEORGIA STATE UNIVERSITY
Associate Degree - Psychology
Georgia State University
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