Carl Brown
Savannah
Summary
Dynamic sales professional with experience in consultative selling and customer retention strategies. Skilled in negotiating pricing and resolving billing disputes, contributing to increased customer loyalty and improved account management.
Overview
5
5
years of professional experience
Work History
Foundever
CALL CENTER CUSTOMER SERVICE AGENT
Remote
03.2024 - Current
- Improved customer satisfaction by resolving complex tax inquiries via phone, achieving measurable results in retention.
- Guided users through TurboTax features to reduce software navigation time and increase task completion.
- Resolved billing and payment disputes with clear communication, enhancing account recovery and retention.
- Managed high-volume inbound calls efficiently to meet service targets and reduce wait times.
- Maintained and updated customer accounts to ensure accurate records and long-term client satisfaction.
- Reviewed customer records and error logs to pinpoint filing discrepancies, delivering accurate corrections and preserving compliance standards.
- Partnered with billing and fraud teams to verify transactions and resolve disputes, restoring account access while protecting customer trust.
- Optimized call triage by implementing prioritization logic, accelerating response for high-impact issues and improving overall service reliability
Spectrum
Sales Associates
Remote
01.2023 - 12.2025
- Drove new sales of internet, cable, and mobile services through consultative selling
- Enhanced customer retention by effectively resolving billing and service issues
- Reduced customer churn by offering competitive pricing and bundle solutions
- Negotiated pricing and promotions to secure customer renewals
- Established rapport and fostered long-term relationships to boost customer loyalty
- Upsold and cross-sold additional services to maximize account value
- Managed numerous inbound and outbound sales calls daily
- Met and exceeded monthly sales and revenue targets
- Informed customers about product features to enhance satisfaction and usage
- Documented interactions and maintained accurate CRM records
Cvs Health
Inside Sales Rep
Savannah
06.2021 - 01.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05-2021
Skills
- Customer relationship management
- Account verification
- Sales negotiation
- Billing dispute resolution
- Consultative selling
- Document processing
- Data accuracy
Timeline
Foundever
CALL CENTER CUSTOMER SERVICE AGENT
03.2024 - Current
Spectrum
Sales Associates
01.2023 - 12.2025
Cvs Health
Inside Sales Rep
06.2021 - 01.2024
High School Diploma -
Mundy's Mill High School