Carl Ogletree
Atlanta
Summary
Dynamic IT professional with extensive experience at The Coca-Cola Company, excelling in remote desktop support and network administration. Proven track record in incident management and technical troubleshooting, ensuring seamless operations. Adept at Active Directory administration and delivering exceptional customer service, driving efficiency and user satisfaction in fast-paced environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician II
Osmose Utilities Services, Inc.
Peachtree City
04.2021 - Current
- SeviceNow, Zendesk, Remote Desk, AI Tools
- Working knowledge of Google Workspace, Slack, and Zoom
- Active Directory, Azure AD, ERP
- Intune, MDM, Asset Management and Tracking
- Desktop setup (Onboarding, Account terminations) software installs
- Configure, imaging, and reformatting, PXE/USB
- Remote Desktop Support, Virtual Machine, Field and Onsite Support
- Operating Systems Windows 7,10,11, Mac OS, MFA/PKI
- Microsoft Outlook, O365, M365, SharePoint
- Communication Tools: Cisco AnyConnect, Cisco, Telecom, Teams IP Phone, VPN Support
- Printer Support: Network-Stand alone, Label Printers, Scanner-Fax
- Virus Protection, Hard Drive Encryption
- Network Administration, DNS, TCP/IP, IP Subnetting, Firewalls
IT Field Support Technician
GAT Airline Ground Support
Peachtree City
06.2020 - 04.2021
- 5 Office in the Dunwoody area (65 End-users)
- Microsoft Office Exchange\O365 (Outlook) Support, Azure Cloud Accounts
- VPN Support
- Printer Support
- Hardware/Software Install/Breakfix
- Active Directory (Account Provisioning)
- ConnectWise Support
- Networking - Cable provisioning, Network administration, TCP/IP, Router/Switches projects
IT Help Desk Support
Cox Enterprises
Dunwoody
01.2020 - 06.2020
- Inbound\Outbound Call Support
- Remote Desktop Support
- Password Reset, Account Administration
- MDM Tool - Android and Apple Devices Crash and Restoration, New User Setup and Support
- IT Support Systems - HEAT, Clarity, Knowledge Base, Self Service Portal
- Support Skills - Software Installation, Phone and Remote Support
- Password Reset, Data Collections, Data Restoration
- Ticket Administration, SLA proficient, Accurate Documentation
IT Help Desk Support
Department of Education
Atlanta
06.2014 - 12.2019
- Supported 3 Schools in metro Atlanta (85 End-Users)
- Desktop\Laptop Support
- Printer Support HP, IBM, Xerox, Zebra Label, Kronos, Wireless\Stand-alone
- IP Phones, Mobile Phones, iPad\Android Support
- Microsoft Office, Active Directory Services, Account Management
- Password Reset, Remote Support, Virus\Spyware Support
- Updates for Windows, Microsoft Office, Drivers and 3rd Party Software
- Hardware Inventory and Tracking , Asset Mgmt
- Networking Support TCP/IP, Wireless Access Points (WAP), Fiber Cable Support, Cisco Routers
IT Desktop Support Specialist
THE COCA-COLA COMPANY
Atlanta
03.2000 - 06.2014
- Responded incoming calls and incidents ensuring end users were able to perform confidently and effectively in all positions.
- Monitored networks using Manage Engine tools and assisting with Microsoft 365, MS Teams, company softwares, creating and removing end user accounts, password resets, vpn support, and data encryption.
- Supported and implemented data encryption tool and utilized G Suite to support end users with Gmail, Docs, Sheets, Calendar and Chat sessions.
- Desktop\Laptop Support\Field Support, Cisco\HP Switching Support, Printer Support, Kronos Support
- Cisco IP Phones, Mobile Phones, iPad Support, Teleconference
- RF Scanners
- Microsoft Office, Active Directory Services
- Account Management
- Password Reset, Remote Support, Virus\Spyware Support
- MDF, Wired Wireless Networking
Information Technology Specialist
The United States Navy
San Diego
08.1990 - 01.2000
- Establishing, monitoring and maintaining radio frequency communication systems
- Operating and maintaining global satellite telecommunications systems
- Transmitting, receiving and storing all incoming and outgoing messages
- Managing and coordinating information systems security across platforms and fleets
- Designing, installing and operating wide-area-networks, computer systems and associated devices
- Performing network system administration, maintenance and training and manage network security
- Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software
- Writing programs to collect and distribute data for a variety of applications
- Ensuring the proper security and handling of communications materials, systems and equipment
- Performing diagnostics and data recovery operations and maintaining logs
Education
DIPLOMA -
RONALD E. MCNAIR SR HIGH SCHOOL
Decatur, GA06.1990
Skills
- Avaya and Nortel systems
- ServiceNow platform
- Remote desktop support
- Network administration
- Software installation and configuration
- Customer service and support
- Help desk assistance
- Call center operations
- Incident management and resolution
- Technical troubleshooting strategies
- Documentation accuracy and detail
- Time management skills
- Active Directory administration
- Virtual machine setup
- Asset management practices
- TCP/IP networking
- Firewall configuration and management
- VPN setup and maintenance
- Remote troubleshooting techniques
Certification
- MCITP
- MCTS
- CompTIA Security+
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
IT Help Desk Technician II
Osmose Utilities Services, Inc.
04.2021 - Current
IT Field Support Technician
GAT Airline Ground Support
06.2020 - 04.2021
IT Help Desk Support
Cox Enterprises
01.2020 - 06.2020
IT Help Desk Support
Department of Education
06.2014 - 12.2019
IT Desktop Support Specialist
THE COCA-COLA COMPANY
03.2000 - 06.2014
Information Technology Specialist
The United States Navy
08.1990 - 01.2000
DIPLOMA -
RONALD E. MCNAIR SR HIGH SCHOOL