Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carl Ratcliff

Brunswick

Summary

Customer Support Specialist with proven track record of surpassing customer expectations. Maintains composure in high-pressure situations, effectively reducing dissatisfaction through clear communication and targeted solutions. Skilled in identifying mutually beneficial outcomes.

Overview

11
11
years of professional experience

Work History

Customer Service Clerk

Cado Oil Company
Salisbury
06.2024 - 06.2025
  • Ensured exceptional service for restaurant guests, handled phone communications, processed transactions, performed daily cash recollection, administered inventory management, organized daily workstations.
  • Monitored inventory levels to ensure availability of merchandise for customers.
  • Processed customer orders and payments accurately and promptly.
  • Performed cashier duties including processing credit card payments and issuing receipts.
  • Provided product knowledge to customers through verbal communication and written correspondence.
  • Maintained a clean work environment by adhering to company safety procedures.
  • Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
  • Resolved customer complaints in a timely manner.
  • Assisted with stocking shelves with merchandise according to store guidelines.
  • Maximized revenue by proactively building and managing key customer relationships.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

SERVER/CASHIER

IHOP
Salisbury
11.2023 - 06.2024
  • Facilitated exceptional dining experiences for guests and supported team members through various prep tasks.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Trained new employees on restaurant procedures and plating techniques.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

TO GO SPECIALIST

CHARLEY’S PHILLY STEAKS & WINGS
Salisbury
04.2022 - 06.2023
  • Verified completion of takeout orders while maintaining cleanliness standards.
  • Processed payments for takeout using POS system with accuracy and efficiency.
  • Operated cash register, collected payments, and provided change as required.
  • Managed inventory by restocking supplies such as condiments and utensils.
  • Communicated menu changes and specials effectively with co-workers.
  • Greeted customers warmly, taking orders for to-go items promptly.
  • Checked incoming deliveries against purchase orders for accuracy and quality.
  • Monitored product expiration dates to ensure ingredient freshness.

SERVER/HOST

DOUBLE TREE BY HILTON HOTEL
Hattiesburg
10.2018 - 03.2022
  • Greeted guests and provided menus while ensuring a welcoming atmosphere.
  • Took orders accurately and promptly to enhance dining experience.
  • Responded professionally to inquiries and complaints, resolving issues effectively.
  • Maintained up-to-date knowledge of daily specials and promotions.
  • Handled cash transactions accurately, adhering to company policies.
  • Checked food quality before serving to ensure customer satisfaction.
  • Performed opening and closing duties, including dining area setup and supply restocking.

CASHIER

VILLA’S PIZZA
Hattiesburg
10.2016 - 10.2018
  • Processed customer orders, processed and ran payments, made sure orders accurate and correct, answered phones, inventory control, prepped work areas.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

SERVER/CASHIER

IHOP
Salisbury
02.2014 - 10.2016
  • Provided courteous and memorable service to restaurant guests, assisted staff, processed payments for orders, completed daily cash register reconciliation, answered phones, other duties as assigned.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Assisted in training new servers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Stayed informed about daily specials, new menu items, promotions.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Trained new employees on restaurant procedures and plating techniques.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Education

Certificate - Computer Office Specialist and Medical Assistant

Antonelli College
Jackson
01.1999

High School Diploma -

Petal High School
Petal, MS
01.1995

Skills

  • Customer service and support
  • Point-of-sale operations
  • Cash handling and inventory management
  • Order processing and product knowledge

Timeline

Customer Service Clerk

Cado Oil Company
06.2024 - 06.2025

SERVER/CASHIER

IHOP
11.2023 - 06.2024

TO GO SPECIALIST

CHARLEY’S PHILLY STEAKS & WINGS
04.2022 - 06.2023

SERVER/HOST

DOUBLE TREE BY HILTON HOTEL
10.2018 - 03.2022

CASHIER

VILLA’S PIZZA
10.2016 - 10.2018

SERVER/CASHIER

IHOP
02.2014 - 10.2016

Certificate - Computer Office Specialist and Medical Assistant

Antonelli College

High School Diploma -

Petal High School

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Carl Ratcliff