Carl Tims
Macon
Summary
Visionary and mission-driven executive with over 30 years of leadership experience across both the corporate and nonprofit sectors. Known for transforming operations, developing high execution teams, and cultivating high-impact community partnerships, while fostering collaborative work environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
United Way of Central Georgia
Macon
11.2023 - Current
- Led strategic and operational transformation initiatives, including overhauling HR systems, and launching a new employee handbook with updated policies and procedures.
- Created working relationships with county leaders and school administrators to continue to bolster funding from those sources for our education programs.
- Streamlined internal processes allowed the organization to operate more efficiently, with fewer employees, including the Brookdale Resource Center.
- Strengthened organizational infrastructure, with an emphasis on compliance and scalable processes.
Vice President, Community Engagement
GEICO Insurance Company
Macon
01.2020 - 01.2023
- Collaborated with senior leadership to execute national community engagement strategies as part of C-suite team.
- Curated over 25 new community partnerships, enhancing company reputation and community impact.
- Strengthened talent pipeline through close collaboration with Talent Recruitment teams.
- Contributed to GEICO’s recognition as a Best Employer for College Graduates and Women by Fortune Magazine.
- Secured Corporate Leadership Award from National Association of Broadcasters for impactful initiatives.
- Acted as company spokesperson for various community events and initiatives.
Assistant Vice President-Claims
GEICO Insurance Company
Macon
01.2010 - 01.2020
- Oversaw $205 million annual budget while managing one of GEICO’s largest claims operations with 1,600 employees.
- Directed a nationally ranked claims team, excelling in performance, customer satisfaction, and innovation.
- Restructured management development pipeline to cultivate leaders for increased responsibilities as company expanded.
- Worked closely with other executive team members on strategic planning initiatives.
Claims Director
GEICO Insurance Company
Washington
01.2005 - 01.2010
- Managed most litigious claims territory, achieving highest accuracy in loss payments.
- Drove performance optimization using analytics and focused staff development initiatives.
- Established quality assurance standards across all phases of claims processing through audits.
Claims Manager
GEICO Insurance Company
Macon
01.2001 - 01.2005
- Oversaw 400-person call center, enhancing operational efficiency while improving claims service
Claims Supervisor
GEICO Insurance Company
01.1998 - 01.2001
- Managed a variety of frontline teams and ensured consistent claims service delivery standards.
Insurance Counselor/Claims Adjuster
GEICO Insurance Company
01.1992 - 01.1998
- Delivered policyholder and claims support and resolution through telephone interactions.
Education
Bachelor of Science -
Georgia Southwestern State University
Americus, GA12-1991
Skills
- Executive Leadership & Strategy
- Operational Efficiency & Transformation
- Grant Acquisition & Strategic Partnerships
- Process Improvement
- Stakeholder & Board Engagement
- Change management
Certification
- Insurance/Leadership Designations
- Claims Law (CCLA), Associate in Claims (AIC), Chartered Property and Casualty Underwriter (CPCU), Yellow Belt Six Sigma Certification
Affiliations
- Board of Directors, Griffin-Spalding County United Way
- Board of Directors, United Way of Central Georgia Homelessness Initiative
- Member, 100 Black Men of Macon-Middle Georgia
- Member, Kappa Alpha Psi Fraternity, Inc.
- Former Advisory Council member for National Urban League
- Former Board of Director for Urban League of Greater Atlanta
- Former member of the Economic Club of Washington, DC
- Former Board of Director for Greater Washington Board of Trade
Timeline
Chief Operating Officer
United Way of Central Georgia
11.2023 - Current
Vice President, Community Engagement
GEICO Insurance Company
01.2020 - 01.2023
Assistant Vice President-Claims
GEICO Insurance Company
01.2010 - 01.2020
Claims Director
GEICO Insurance Company
01.2005 - 01.2010
Claims Manager
GEICO Insurance Company
01.2001 - 01.2005
Claims Supervisor
GEICO Insurance Company
01.1998 - 01.2001
Insurance Counselor/Claims Adjuster
GEICO Insurance Company
01.1992 - 01.1998
Bachelor of Science -
Georgia Southwestern State University
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