CARLA HALLIBURTON
Bainbridge
Summary
Motivated business professional with a strong background in customer service, sales, operations, and team leadership. Over a decade of experience building client relationships, driving revenue growth, and managing high-volume accounts. Proven ability to adapt quickly, master new processes, and deliver outstanding results in competitive environments. I am eager to bring strong work ethic, leadership skills, and business acumen to Enterprise's Management Trainee Program.
Overview
12
12
years of professional experience
Work History
CENTURION TRAVEL & LIFESTYLE MEMBERSHIP MANAGER
AMERICAN EXPRESS
01.2018 - Current
- Lead strategic relationships with key accounts, prospects, and vendors- airlines, car rental companies, hotels, cruise lines, villas, and tour operators.
- Partner with Business Development and Marketing teams to drive product, brand, market, and sales strategies.
- Design and manage high-end, customized travel journeys-beyond bookings-to deliver VIP experiences such as private island getaways, exclusive cultural events, luxury wine tours, and private theater showings.
- Coordinate special events of all scales and styles, collaborating with hotel sales teams, caterers, florists, planners, decorators, and technical crews to flawlessly execute each client's vision.
- Provide seamless, high-touch experiences with meticulous attention to detail.
- Manage portfolios of HNWIs/UHNWIs, keeping them engaged with emerging luxury travel trends and exclusive behind-the-scenes events to drive continued sales growth.
CENTURION TRAVEL & LIFESTYLE PROFESSIONAL
AMERICAN EXPRESS
11.2015 - 01.2018
- Create exceptional domestic and international travel itineraries, delivering luxury hotel, cruise, and tour experiences that build lifetime memories.
- Build and nurture relationships with card members to drive loyalty and retention.
- Consult with clients on card benefits to enhance their travel and lifestyle experiences.
- Monitor and manage changes to clients' travel plans to ensure seamless service.
- Handle card servicing needs, including payments, disputes, complaints, and special requests.
- Fulfill high-end dining, entertainment, concierge, and tour requests.
- Consistently drive sales through effective cross-selling, contributing to revenue growth.
SALES COORDINATOR/OPERATIONS
HYATT HOTELS
11.2013 - 11.2015
- Communicated with associates to maintain quality service standards and ensure seamless execution of client events.
- Prepared detailed sales proposals, contracts, and event orders for meetings, banquets, and events of all types and scales.
- Managed comprehensive sales lead follow-ups to drive company growth and strengthen client relationships.
- Scheduled office visits and coordinated client entertainment events.
- Served as primary point of contact for clients, handling communications via phone and email.
Education
A. S. - BUSINESS ADMINISTRATION
BAINBRIDGE STATE COLLEGE
BAINBRIDGE, GAA.A.S. - BUSINESS MANAGEMENT
BAINBRIDGE STATE COLLEGE
BAINBRIDGE, GAGRADUATE DIPLOMA -
SEMINOLE COUNTY HIGH SCHOOL
DONALSONVILLE, GASkills
- Customer Service Excellence
- Sales & Business Development
- Leadership & Team Collaboration
- Operations & Process Management
- Problem-Solving & Conflict Resolution
- Time Management & Multi-tasking
- Relationship Building & Networking
- Customer Experience Creation
- Innovative Communication
- Negotiation Skills
- Microsoft Office
- Excel
- QuickBooks
- GDS Systems
- Travel Sales
- Travel Laws
- Banking Compliance
Timeline
CENTURION TRAVEL & LIFESTYLE MEMBERSHIP MANAGER
AMERICAN EXPRESS
01.2018 - Current
CENTURION TRAVEL & LIFESTYLE PROFESSIONAL
AMERICAN EXPRESS
11.2015 - 01.2018
SALES COORDINATOR/OPERATIONS
HYATT HOTELS
11.2013 - 11.2015
A. S. - BUSINESS ADMINISTRATION
BAINBRIDGE STATE COLLEGE
A.A.S. - BUSINESS MANAGEMENT
BAINBRIDGE STATE COLLEGE
GRADUATE DIPLOMA -
SEMINOLE COUNTY HIGH SCHOOL