Carla Montalban
Statesboro
Summary
Personable and reliable with strong work ethic, well-suited for fast-paced environments. Understanding of warehouse safety protocols and physical stamina, coupled with ability to operate basic unloading equipment. Committed to ensuring efficient unloading processes to maintain smooth warehouse operations.
Developed skills in fast-paced, customer-centric environment, focusing on high-quality service and efficiency. Skilled in multi-tasking, managing inventory, and ensuring customer satisfaction with focus on creating positive experiences. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Smoothie Barista
Smoothie King
09.2023 - 08.2025
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Created quality beverages for customers following recipes and presentation standards.
- Developed strong rapport with regular customers, fostering loyalty through exceptional service quality.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Managed inventory levels and restocked supplies as needed, reducing waste and maintaining freshness.
Unloader
FedEx
12.2024 - 05.2025
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
- Used barcode scanners and other technology to track and document cargo information.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
- Unloaded 3-4 trucks per night.
Substitute Teacher
Easterseals
12.2024 - 01.2025
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Server
El Fogon
04.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Apalachee High School
Winder, GASkills
- Efficient multitasking
- Reliability and punctuality
- Cleanliness and sanitation
- Customer engagement
- Cash handling proficiency
- Order taking accuracy
- Order taking
- Teamwork
- Cleaning and organization
- Attention to detail
- Listening skills
- Multitasking
- Adaptability and flexibility
- Packaging and labeling
Languages
Spanish
Native or Bilingual
Timeline
Unloader
FedEx
12.2024 - 05.2025
Substitute Teacher
Easterseals
12.2024 - 01.2025
Smoothie Barista
Smoothie King
09.2023 - 08.2025
Server
El Fogon
04.2022 - 08.2022
High School Diploma -
Apalachee High School
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