CARLA SMITH
Amerimed EMS
Hoschton,GA
14
years of professional experience
I have extensive experience in customer service with strong interpersonal skills. I am able to manage my time and work without supervision. Equipped with solid understanding of computer systems and software. Poised to drive sales and provide excellent customer service, ensuring positive customer experience.
Work History
EMT Dispatch/ Customer Service
2 Years 2 Months- Managed high call volumes while maintaining accuracy in data entry and information retrieval.
- Demonstrated excellent multitasking abilities by simultaneously handling navigating systems, taking notes on calls, and answering inquiries from clients.
- Maintain contact with EMT units for transportation of patients and while insuring accuracy of dispatch locations.
- Coordinated logistics to optimize route efficiency and reduce transport times.
- Managed communication between drivers and clients, ensuring timely updates on transport status.
Warehouse Associate
3 Years 11 Months- Inventory incoming stock, fill orders on outgoing stock, and keep the warehouse neat and ordered.
- Responsible for receiving, processing, and sending out stock and materials.
- Operated material handling equipment to ensure efficient product transport and organization.
- Assisted in picking and packing orders for timely delivery to customers.
Travel Agent (Remote)
1 Year 6 Months- Assist customers with booking all travel aspects, contact third party agencies in coordination with travel needs. Process bookings, changes, cancellations, and credits. Assist outside representatives with customer contact and relations. Maintain multiple calls and chats at a time.
- Collaborated with vendors to secure competitive rates and enhanced service offerings for clients.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Customer Service Representative
5 Months- Assist customers with inquiries, data entry, generating customer reports for review, process orders and credits. Assist outside representatives with customer contact and relations. Maintain email, phone, and online customers in a timely manner.
- Ensure order accuracy and correct discrepancy's in orders to maintain customer loyalty.
- Maintain inventory reports to wearhouse for distribution and quality purposes
Remote Customer Service
2 Years 6 Months- Assist customers with inquiries and provide product information
- Data entry, generating customer reports for review, process orders, generate sales
Receptionist
6 Months- Organizing office operations, preparing payroll, Tracking Budget Expenses, Inventory Control, data entry, filing, generating reports
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
Front Office Manager
1 Year 9 Months- Create sales invoice, Assist customer with inquiries, Organize office operations, preparing payroll,
- Interview, hire, and train employees, Tracking Budget Expenses, and Inventory Control.
- Handle multi-line Phone System, Handle shipping and receiving, Create bill of landing
Education
High school diploma
Skills
Interviewing
Accounts Payable
Office Management
Shipping & Receiving
Payroll
Shift Management
Accounts Receivable
Management
Timeline
EMT Dispatch/ Customer Service
Amerimed EMS
07.2024 - CurrentRead More
Travel Agent (Remote)
TripActions
08.2022 - 02.2024Read More
Warehouse Associate
Amazon
11.2021 - 10.2025Read More
Customer Service Representative
Freshpoint
06.2021 - 11.2021Read More
Remote Customer Service
Vegas Linear
02.2017 - 08.2019Read More
Receptionist
Coater Pro
10.2014 - 04.2015Read More
Front Office Manager
Lightning CNC
12.2012 - 09.2014Read More
Tri-cities High School
High school diploma
Read More