Carleja James
Macon
Summary
Dynamic manager with a proven track record at Little Caesars, excelling in team leadership and customer service. Skilled in operations management and conflict resolution, I enhanced customer satisfaction and streamlined workflows, achieving a notable reduction in order fulfillment time. Committed to staff development and fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
Work History
Manager
Little Caesars
- Supervised daily operations to ensure efficient service and product quality.
- Trained staff on food preparation standards and safety protocols.
- Implemented inventory management processes to optimize stock levels.
- Coordinated team schedules to maximize coverage during peak hours.
- Monitored customer feedback and addressed concerns to enhance satisfaction.
- Developed training materials to improve onboarding for new employees.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Led initiatives to streamline workflows, reducing order fulfillment time.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead / Senior Unit Clerical
Sodexo
Macon, GA
06.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Exhibited proficiency in both verbal and written communication.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Central High School
Macon, GA05.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Staff development
- Policy implementation
- Conflict resolution
- Schedule preparation
Timeline
Lead / Senior Unit Clerical
Sodexo
06.2019 - Current
Manager
Little Caesars
High School Diploma -
Central High School