Carletta Johnson
Fairburn
Summary
Accomplished terminal manager skilled in logistics operations and compliance monitoring. Leverages analytical problem-solving to address shipment discrepancies and enhance team capabilities, driving a culture of continuous improvement and operational excellence.
Overview
27
27
years of professional experience
Work History
Operations Terminal Manager
Parsec LLC - (Norfolk Southern)
Austell
06.2016 - Current
- Resolved shipment delays and discrepancies through collaboration with customers.
- Monitored operations for adherence to administrative policies, safety regulations, and union contracts.
- Solved operational dwell time by creating reports and protocols.
- Communicated with customers daily to ensure performance goals and KPIs.
- Facilitated periodic staff meetings to communicate operational updates and align strategies.
- Coordinated staff assignments to meet organizational objectives efficiently.
- Conducted employee evaluations for both exempt and non-exempt personnel.
- Participated in union hearings to ensure compliance with company policies and union rules.
- Analyzed key performance metrics to improve operational efficiency.
- Collaborated with safety department to confirm compliance with certifications and training documents.
- Developed visuals for safety briefs to enhance understanding of protocols.
- Enforced company policies and procedures
- Spoke in breakouts to enhance safety protocols.
- Developed spreadsheet and procedure manuals to help train and reference.
- Handled employee concerns regarding training on various equipment, personal days off, safety concerns and while promoting positive reinforcement.
- Managed daily operations for 150+ employees, ensuring safety, timely train departures, and customer service excellence.
- Solved complex problems by using analytical problem-solving skills.
- Quickly identified issues and resolved promptly using policy guidelines.
- Developed manuals to coach team members.
- Created spreadsheets and forms to make workload more time efficient.
- Norfolk Southern
Office Manager
Parsec
Austell and Atlanta
10.2004 - 06.2016
- Created staff schedules aligned with company budget and operational demands.
- Trained and onboarded new office staff members, enhancing team capability.
- Supervised clerical staff to drive front office operations and maintain workflow continuity.
- Delivered quality customer service to staff and management, fostering a supportive environment.
- Led meetings to keep staff informed of policy changes and procedural updates.
- Conducted orientation for new hires, integrating them into company culture.
- Coached and developed office team to be recognized and Norfolk Southern’s premier office staff.
- Traced shipments to respond to customers accurately regarding shipments.
- Coordinated inbound and outbound shipment moves.
- Identified Hazardous shipments to ensure correct placards are in place for train departure.
- Conducted damage claim investigations to ensure proper coverage.
- Planned shipments based on priority customers/shipments.
- Managed customer questions or concerns regarding shipments.
- Norfolk Southern
Human Resource/Payroll/Administrative Assistant
Parsec Inc
Atlanta and Austell
11.1998 - 10.2004
- Processed payroll accurately, ensuring integrity of employee compensation.
- Oversaw auditing of payroll records to maintain precision and compliance.
- Reviewed payroll reports for discrepancies, initiating prompt corrections.
- Investigated and resolved complex payroll issues through detailed research and analysis.
- Verified timecard accuracy prior to submission to payroll department.
- Trained supervisors on proper timekeeping procedures to ensure consistency.
- Communicated benefits information clearly to improve employee understanding and engagement.
- Updated personnel files with current contact information and job titles.
- Documented daily activity report to track ramp hours and lift performance metrics.
Education
Bachelor of Science - Business Operations
DeVry University
Atlanta, GA05-1993
Skills
- Operations management
- Compliance monitoring
- Driving customer satisfaction
- Shipment coordination
- Workforce planning
- Talent acquisition
- Training development
- Team leadership/supervision
- Staff oversight
- Strategic leadership
- Problem solving
- Operational efficiency
- Results driven
- Meet service metrics
- Continuous improvement
- Best practice in KPIs
- Customer relationship management
- Analytical thinker
- Verbal and written communication
- Mentoring and training
- Multitask simultaneously
- MS Office Suite
- Best practice in KPIs
Timeline
Operations Terminal Manager
Parsec LLC - (Norfolk Southern)
06.2016 - Current
Office Manager
Parsec
10.2004 - 06.2016
Human Resource/Payroll/Administrative Assistant
Parsec Inc
11.1998 - 10.2004
Bachelor of Science - Business Operations
DeVry University