Dynamic Customer Service Representative with a proven track record in resolving inquiries and enhancing customer satisfaction. Expertise in training team members and implementing feedback mechanisms to drive service improvements.
Overview
15
15
years of professional experience
Work History
B.G.C.O Business Government Customer Operation
Verizon
02.2021 - 03.2026
Resolved customer inquiries through effective communication and problem-solving techniques.
Trained new team members on processes, policies, and customer service best practices.
Implemented feedback mechanisms to improve service delivery and enhance customer satisfaction.
Label Machine Operator
Tyson Foods
04.2016 - 12.2020
Operated label machines to ensure accurate product labeling and compliance with safety standards.
Monitored machine performance, troubleshooting issues to minimize downtime and maintain workflow efficiency.
Conducted routine maintenance on labeling equipment, identifying potential issues for proactive resolution.
Customer Support Specialist
Iqor
10.2010 - 11.2015
Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Collaborated with cross-functional teams to improve service delivery processes.
Provided expert assistance in resolving customer inquiries across multiple communication channels.
Founder, Owner, Executive Creative Director, Producer, Small Business and Non Profit Business and Marketing Consultant and Coach at Whiskey Owl MediaFounder, Owner, Executive Creative Director, Producer, Small Business and Non Profit Business and Marketing Consultant and Coach at Whiskey Owl Media
<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited<ul><li>Lead a high performing team of Case Managers, Injury Management Advisor and Technical Specialist. Acting as a Third Party Administrator and responsible for the management of the portfolio of Youi CTP Claims.</li><li>My role was to oversee and supervise the day to day operation of the claims team and to ensure that both our Statutory Benefits and Common Law claims portfolio are being managed at a high level and in line with the legislation.</li><li>I am responsible for design and implementation of framework for effective claims strategies to uplift Customer Experience including Business and Regulator deliverables.</li><li>Established and developed strong working relationships with our client Youi to ensure that regular business performance updates are provided, improve reporting and claims governance including risk oversight are being identified.</li><li>Develop new initiatives and ideas to assist with the continuous improvement of claims processes and procedure including the rolling out of such plan to the business.</li></ul> at Employers Mutual Limited