Carline Cadet
Atlanta,GA
Summary
Dynamic Customer Service Representative with a proven track record in resolving inquiries and enhancing customer satisfaction. Expertise in training team members and implementing feedback mechanisms to drive service improvements.
Overview
15
15
years of professional experience
Work History
B.G.C.O Business Government Customer Operation
Verizon
02.2021 - 03.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on processes, policies, and customer service best practices.
- Implemented feedback mechanisms to improve service delivery and enhance customer satisfaction.
Label Machine Operator
Tyson Foods
04.2016 - 12.2020
- Operated label machines to ensure accurate product labeling and compliance with safety standards.
- Monitored machine performance, troubleshooting issues to minimize downtime and maintain workflow efficiency.
- Conducted routine maintenance on labeling equipment, identifying potential issues for proactive resolution.
Customer Support Specialist
Iqor
10.2010 - 11.2015
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to improve service delivery processes.
- Provided expert assistance in resolving customer inquiries across multiple communication channels.
Education
Associate of Arts - Child Development
Miami Dade College
Miami, FL06-2006
High School Diploma -
Miami Edison Sr High
Miami, FL06-2004
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Flexible and adaptable
Languages
English
Full Professional
French
Native or Bilingual
Timeline
B.G.C.O Business Government Customer Operation
Verizon
02.2021 - 03.2026
Label Machine Operator
Tyson Foods
04.2016 - 12.2020
Customer Support Specialist
Iqor
10.2010 - 11.2015
Associate of Arts - Child Development
Miami Dade College
High School Diploma -
Miami Edison Sr High