Carlotta Mann
Ray City
Summary
Dynamic hospitality professional with extensive experience at Jack's Chophouse, excelling in crafting cocktails and delivering exceptional customer service. Recognized for strong multitasking abilities and responsible alcohol service, I consistently enhanced guest satisfaction and trained new staff, fostering a collaborative team environment. Committed to maintaining high standards in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Jack's Chophouse
05.2023 - 06.2025
- Crafted and served a diverse range of cocktails, ensuring high-quality presentation and taste.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Pedro's Tacos and Tequila
07.2022 - 05.2023
- Provided exceptional customer service in fast-paced dining environment, ensuring positive guest experiences.
- Managed multiple tables efficiently, prioritizing tasks to maintain service flow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and address special requests accurately.
- Trained new servers on menu items, service standards, and restaurant policies to enhance team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Resolved customer complaints swiftly, utilizing problem-solving skills to enhance satisfaction levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess/To Go Specialist
Chili's Restaurant
10.2021 - 04.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Coordinated with kitchen staff to ensure timely food delivery.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Monitored dining area for cleanliness and ensured adherence to safety protocols.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
High School Diploma
Penn Foster Career School
Scranton, PA01-2023
Skills
- Strong multitasking
- Cash and credit transactions
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
- Complex Problem-solving
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Food service
- New hire training
- Food running
- Changing beer kegs
- Basic accounting
- Preparing garnishes
- Outstanding customer service
- Craft cocktail preparation
- Honest and dependable
- Good conversationalist
- Bussing and serving
Timeline
Bartender/Server
Jack's Chophouse
05.2023 - 06.2025
Server
Pedro's Tacos and Tequila
07.2022 - 05.2023
Hostess/To Go Specialist
Chili's Restaurant
10.2021 - 04.2022
High School Diploma
Penn Foster Career School
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