Motivated, proactive and hard-working leader with exemplary communication skills and work ethic. Highly effective working in a team-based environment or individual contributor role.
Overview
11
11
years of professional experience
Work History
Operations Manager
FedEx Express
01.2022 - Current
Leading in a high paced environment with oversight of 20+ package and material handlers, package sort operation slides, and the downloading and loading of various FedEx aircrafts.
Implement the best processes to optimize procedures for higher productivity and customer service to help the company evolve and grow.
Introduce new methods, practices and systems to eliminate flight departure delays and increase customer service through positive sort and flight completion times.
Establish positive and effective communication between company upper leadership, management and employees to reduce miscommunication and promote knowledge and awareness of the organizations goals and any changes.
Ensure all employees are provided with and wearing their proper protective equipment when working in the operation.
Ramp Agent
FedEx Express
04.2018 - 01.2022
Communicate and coordinate with ground and flight crew to safely and efficiently load and off-load various aircraft.
Employ knowledge of the workbench aircraft loading system and the auto verifier to ensure aircrafts are loaded in compliance with aircraft type and weight limitation.
Develop work schedule responsibilities for 20 or more material and package handlers and conduct pre-work meetings to explain operational goals while emphasizing the importance of safety and teamwork.
Supervise handlers throughout shift operations and provide assistance where needed when loading aircrafts with freight containers.
Muay Thai Coach
Straight Blast Gym
05.2017 - 01.2022
Comprising and organizing weekly a syllabus for all boxing, kickboxing and muay thai team practices and physical workouts.
Monitoring all student and guests behavior and enforcing rules, regulations and safety precautions at the martial arts gym.
Introducing games and drills, which helped increase student motivation and morale to better develop skill levels.
Evaluating performance of program participants and instructing proper techniques to assist with skill development and growth.
Material Handler
FedEx Express
04.2016 - 04.2018
Setup the slide and aircraft gate for the PM operations.
Lead a team of material handlers to load and unload a maximum of five aircrafts per day in an safe and timely manner.
Effectively and efficiently operate cargo tugs, commander loaders and bell loaders.
Assist with accurately weighing and closing containers for loading onto various aircraft.
Outbound Dock Worker
Southeastern Freight Lines
01.2016 - 08.2016
Removing and loading freight from inbound to outbound trucks using pallet jacks and forklifts.
Using handheld scanners to verify quantity and description of materials received by checking merchandise against packing list.
Surrounding items in cling film, padded blankets and tape to protect from damage.
Loading trailers in the most efficient way possible to maximize the use of the space available and the weight of the overall trailer.
Package Handler
FedEx Express
08.2015 - 04.2016
Load containers with various sized packages by using the FedEx T-Stack system to ensure maximum density and tightness in containers to protect all packages during flight or truck transportation.
Unload containers and bulk trailers safely but efficiently to ensure all time parameters for freight downloads were being met.
Sort packages in primary sort and on slides to make certain packages were being sent to the correct destination.
Crew Team Member
Target
08.2013 - 11.2014
Promoting customer service by responding quickly and responsively to guest and team member needs.
Modeling the Target brand experience through positive and consist behavior.
Using excellent planning and organizational skills to manage stocked shelves and backroom merchandise all while assisting in driving sales by pulling merchandise quickly and accurately.