Carmen Bigelow
Savannah
Summary
Highly skilled DME professional with strong background in medical equipment management and patient care. Expertise in troubleshooting, maintenance, and installation, ensuring optimal performance and safety standards. Strong team collaborator with focus on achieving results and adapting to changing needs. Reliable and flexible, consistently delivering high-quality service and support.
Overview
10
10
years of professional experience
Work History
DME Technician
Optim Orthopedics
07.2024 - Current
- Elevated patient comfort levels by customizing the fitting and adjustment of prescribed DME devices.
- Improved patient satisfaction by providing accurate and timely delivery of DME equipment.
- Facilitated smooth communication between staff members, fostering a cohesive work environment that prioritized patient care.
- Collaborated with healthcare professionals to ensure optimal selection and usage of appropriate DME products for patients.
- Educated patients and caregivers on proper use, cleaning, and storage of various DME items, reducing misuse incidents.
- Expedited repairs for damaged equipment, minimizing downtime for patients reliant on specific devices.
Receiving Coordinator
Optim Orthopedics - Surgery Center
01.2023 - 07.2024
- Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
- Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
- Ensured compliance with industry regulations, maintaining proper documentation for all received goods as required.
- Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
- Increased operational efficiency through diligent oversight of daily tasks such as unloading trucks, checking deliveries against packing slips, categorizing merchandise accurately.
- Managed high-volume periods effectively through strategic workforce allocation during peak hours or seasonal fluctuations.
- Streamlined receiving process by implementing efficient organization and inventory management strategies.
Cash Office Associate
T.J. Maxx
11.2017 - 06.2022
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Customer Experience Coordinator
T.J. Maxx
04.2015 - 06.2022
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
- Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty.
Education
Bachelor of Science - Biology
Georgia Southern University
Statesboro, GA05-2022
Skills
- Warehouse operations
- Organizational growth
- Patience and composure
- Cash handling
- Equipment assembly
- Training and coaching
- Teamwork orientation
- Office administration
- Documentation skills
- Data entry proficiency
- Clear communication
- Strategic planning
Timeline
DME Technician
Optim Orthopedics
07.2024 - Current
Receiving Coordinator
Optim Orthopedics - Surgery Center
01.2023 - 07.2024
Cash Office Associate
T.J. Maxx
11.2017 - 06.2022
Customer Experience Coordinator
T.J. Maxx
04.2015 - 06.2022
Bachelor of Science - Biology
Georgia Southern University
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