Carmen Flores

My Responsibilities include managing a schedule for nurse visits which can include up to 23 patients a day. Nurse visits include, drawing blood, performing various test such as spirometry testing, Holter monitor placements, EKG’s, verifying patients medications, calling in medication and giving patients any lab and imagining results. For a year and half I was the medical assistant to two providers in two locations. In that role my responsibilities were to make sure my providers had anything they needed to better care for our patients which included, making appointments for other facilities, Prior Authorizations for medications, call in medications to patients pharmacy, translate as needed, vaccinations administration, assist with in office procedures, selective medication education to Spanish patients and manage providers incoming box with any patients messages and request. Fill out patients documents for surgical clearances, FMLA paper work and more.

• My Responsibilities were but not limited to as followed, for the first almost 2 years I was responsible for translating for patients and providers during office visits, relating information to patients over the phone when requested by providers
• I was responsible for translating for any provider and staff member in any department when needed
• I was also responsible for doing intake duties such as rescheduling patients, creating new patient charts, verifying insurance information, collecting copays and previous balances, translating any document from English to Spanish when needed
• When the pandemic started early 2020 I was assigned to our covid-19 crew to collect patients information and help set up for testing outside of our facilities and any Covid-19 related duties
• In 2021 I made the transition to clinical as a CCMA to Women’s health
• In my current position as a CCMA my responsibilities are as followed, obtain patients vital signs, set up and assist with any procedure and ultrasound
• Assist provider during patients visit, scheduling any referral or procedure outside of our facility, calling patients, while also translating for that department when needed

• I was responsible for, checking patients in and out, verifying insurance both medicaid and commercial insurance, collect copays and collecting balances on past due accounts, scanning when needed, calling patients to remind them of their next appointment
• I also worked in the back when needed as a medical assistant doing vitals, translating, collecting blood and running any additional test requested by physician
• The number one impact I had in this job would have to be my organization skills
• I like to make sure everything is in order and finished in a timely matter
• I believe working in an environment that is well organized makes the job enjoyable and it makes not only my job easier but also my co-workers job easier
• Problem solving
• I enjoy being able to solve a problem no matter how little or big the issue
• My number one goal is to make sure a patient knows that I care for their needs and that I will do anything to be able to help them and make their visit a little easier

• Front desk receptionist duties included checking patients in and out, scheduling appointments, checking insurance eligibilities, answering multiple phone calls, faxing, making referrals, working with EMR, creating patients charts, scanning documents, making EED forms, translating when needed, helping Spanish patients fill out documentation, call patients with appointment reminders, and working one on one with drug reps

• Scheduling appointments, checking patients in and out of office, making referrals, faxing, and also performing other duties as phlebotomy duties and EKG's when needed
• Also checking insurance eligibility and taking co-payments

• Assisted Tax One in enabling tax services to the growing local Hispanic community
• Computed taxes for customers, using adding machines or personal computers, and completed entries on forms, following tax form instructions and tax tables
• Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances
• Furnished taxpayers with sufficient information and advice in order to ensure correct tax form completion
• Provided office support duties such as filing, copying, and conducted telephone operations