Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Frazier

Powder Springs

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Wellstar Hospital
01.2022 - Current

Check-in patients for appointments.

Easily communicate delays to patient and families.

Constant communication with nursing staff.

Handle customer inquiries and suggestions courteously and professionally.

Always demonstrate courteous and professionalism with patients and staff.


Telesitter

Wellstar Hospital
06.2021 - 01.2022

Constant remote monitor for patients.

Observe and document behavior changes in epic.

Constant communication with nursing staff.

Promoted a positive experience for patient and families.

Safety Sitter

Wellstar Hospital
01.2021 - 06.2021

Constant observation for patient.

Reported changes in patients condition.

Assisted patient as needed.

Promoted a positive experience for patient and families.

Safety Sitter

Wellstar Hospital
06.2018 - 12.2019

Constant observation for patient.

Reported changes in patients condition.

Assisted patient as needed.

Promoted a positive experience for patient and families.



Assistant Teacher

KinderCare Learning Center
02.2017 - 11.2017
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Store Owner

American Shipping And Packaging
10.2015 - 04.2016
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Streamlined inventory management processes by implementing an efficient tracking system that reduced time spent on manual tasks.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Group Supervisor

A Child's World Daycare
04.2013 - 02.2015

Created a nurturing environment for children.

Encouraged children to learn and grow.

Developed trusting relationship's with families.

Prepared children for transition process.

Education

No Degree - Health Occupations/ Medical Terminology

Forbes Road Career And Technology Center
Monroeville, PA
05.1994

High School Diploma -

Penn Hills Senior High School
Pittsburgh, PA
06.1988

Skills

  • Computer Proficiency
  • Follow-up skills
  • Data Entry
  • Conflict Resolution
  • Customer satisfaction measurement
  • Client Relations
  • De-Escalation Techniques
  • Problem-solving abilities
  • MS Office
  • Calm and Professional Under Pressure
  • Administrative Support
  • Active Listening

Timeline

Customer Service Representative

Wellstar Hospital
01.2022 - Current

Telesitter

Wellstar Hospital
06.2021 - 01.2022

Safety Sitter

Wellstar Hospital
01.2021 - 06.2021

Safety Sitter

Wellstar Hospital
06.2018 - 12.2019

Assistant Teacher

KinderCare Learning Center
02.2017 - 11.2017

Store Owner

American Shipping And Packaging
10.2015 - 04.2016

Group Supervisor

A Child's World Daycare
04.2013 - 02.2015

No Degree - Health Occupations/ Medical Terminology

Forbes Road Career And Technology Center

High School Diploma -

Penn Hills Senior High School
Carmen Frazier