Carmen McKinney
Smyrna,GA
Summary
Results-driven professional with a strong analytical background in accounting, business, insurance, and finance. Demonstrated leadership as an Underwriting Support Services Supervisor during a temporary assignment, showcasing expertise in team supervision, risk assessment, and operational efficiency enhancement. Advanced MBA coursework and participation in State Farm's Leadership Development Experience (LDE) have further refined leadership and organizational capabilities. Committed to driving team success and achieving operational excellence through strategic initiatives and collaborative efforts.
Overview
5
5
years of professional experience
Work History
Business Lines Fire Underwriter
State Farm
03.2023 - Current
- Process five applications and 21 policy transactions daily for new and existing business.
- Deliver expertise on company initiatives including loss mitigation, loss control, and marketing.
- Since January 2025, lead four teams of underwriting service assistants through desk coverages as acting Underwriting Support Services Supervisor, managing workflows, training, and performance to improve operational efficiency.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Underwriting Support Services Supervisor (TWA)
State Farm
04.2025 - 07.2025
- Supervised 17 underwriting service assistants, ensuring accurate and timely processing of policy documentation and risk assessments.
- Provided leadership, training, and mentorship, fostering a collaborative work environment.
- Liaised between underwriting and other business units to resolve complex issues.
Care Center Specialist II (formerly Known as SFPP Account Representative)
State Farm
02.2021 - 03.2023
- Delivered customer service facilitating billing programs and managed 80+ Payment Plan Accounts.
- Navigated multiple systems (auto, fire, life, health, accounting) to optimize billing processes.
- Exercised independent judgment ensuring compliance and regulatory adherence.
Education
Master of Business Administration - Business Administration And Management
Middle Tennessee State University
Murfreesboro, TN01.2014
Bachelor of Science - Political Science
Middle Tennessee State University
Murfreesboro, TN01.2011
Skills
- Conflict Resolution
- Financial Statements
- Policy Knowledge
- Negotiating
- Project Management
- Team Supervision
- Planning and Budgeting
Timeline
Underwriting Support Services Supervisor (TWA)
State Farm
04.2025 - 07.2025
Business Lines Fire Underwriter
State Farm
03.2023 - Current
Care Center Specialist II (formerly Known as SFPP Account Representative)
State Farm
02.2021 - 03.2023
Bachelor of Science - Political Science
Middle Tennessee State University
Master of Business Administration - Business Administration And Management
Middle Tennessee State University