CAROL BUIL
Savannah
Summary
Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention, and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Mental Health Technician
Coastal Harbor Health System
Savannah
02.2022 - Current
- Monitored patient behavior and reported concerns to medical staff.
- Assisted in developing and implementing treatment plans for patients.
- Conducted therapeutic activities to promote mental wellness among patients.
- Maintained a safe and clean environment for patient care.
- Documented patient progress and daily activities in medical records.
- Provided emotional support to patients during crisis situations.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Collaborated with multidisciplinary teams to enhance patient support services.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Provided excellent service to patients through personable communication.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Encouraged positive behaviors through rewards systems when appropriate.
- Supervised visitors entering the facility according to established security protocols.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Conducted one-on-one sessions with patients to provide emotional support and crisis intervention.
- Advocated for patient rights and provided guidance on navigating mental health systems.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Employed motivational interviewing techniques to encourage patient engagement in treatment.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Aided patients in performing activities of daily living.
- Developed basic strategies to promote patient safety, wellness and independence.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
Custumer Service Managment
Metro Pcs
Kissimmee
01.2005 - 05.2014
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
BBA - Criminal Justice
Turabo University
Caguas, PR 01.1990 - 01.1996
Skills
- Mental health support
- Treatment plan development
- Crisis intervention techniques
- Patient monitoring
Languages
Spanish
Professional
English
Professional
Timeline
Mental Health Technician
Coastal Harbor Health System
02.2022 - Current
Custumer Service Managment
Metro Pcs
01.2005 - 05.2014
BBA - Criminal Justice
Turabo University
01.1990 - 01.1996