Carol Syversen
Alpharetta
Summary
Highly motivated individual with 10+ years of experience in customer service. Passionate about health and wellness and eager to share that passion with others. Solution-focused, communicative, positive – and excited to bring those skills to your team!
Overview
13
13
years of professional experience
Work History
Senior Customer Support Representative
The Dr. Hyman Store
07.2021 - Current
- Answer phone and email inquiries in a timely manner, communicating professionally and using a personal approach with each customer to enhance satisfaction.
- Communicate with our fulfillment center to increase consistent on-time deliveries.
- Resolved order issues promptly, minimizing disruptions and reinforcing customer trust.
- Process refunds and cancelations through Shopify.
- Monitor Shopify for fraudulent orders to protect company and customer assets.
- Process claims with FedEx for lost and damaged packages.
- Assist in new hire training, such as how to use Shopify, HelpScout, AirCall, Slack, and Klaviyo.
- Mentored new team members on best practices in customer communication and provided constructive feedback to elevate quality of customer service.
- Analyzed customer feedback to uncover recurring issues and collaborated with tech team to enhance website optimization and user experience.
- Provided relevant resources on health and wellness, including podcasts and articles, to respond to customer questions.
- Create a positive work environment by being friendly and supportive to my teammates every single day!
- Worked remotely, managing tasks efficiently from home
Guitar and Ukulele Instructor
NHTunes
09.2018 - Current
- Teach as an online guitar and ukulele instructor for a music lesson center and recording studio.
- Responsibilities center around individualized planning of lessons for clients who range in age and experience level. The majority of these clients have weekly appointments set up for a lesson.
- Remote
Barista, Food Prep
The Inside Scoop
Bedford, NH
09.2018 - 01.2020
- Prepared beverages and food, ensuring quality and customer satisfaction.
- Enhanced customer experience through attentive service and efficiency.
- Maintained cleanliness and organization for a welcoming environment.
- Handled transactions accurately, minimizing errors and discrepancies.
- Cultivated positive customer relationships through personalized service, increasing repeat business.
- Resolved customer concerns promptly and effectively.
Brand Representative, Sales Associate
Pure Barre Bedford
Bedford, NH
09.2017 - 09.2018
- Responsibilities included orienting new clients, Pure Barre membership sales, handling financial information, assisting with social media marketing, answering phone calls and emails.
- Maintained pristine studio conditions, managed retail operations, and ensured efficient communication through prompt handling of calls and emails.
- Worked closely with team members to address client needs, resolve concerns, and promote a cohesive, empowering atmosphere within the fitness studio.
- Conducted outbound calls to potential and existing clients to build relationships and increase client retention.
Travel Reservation Specialist
Canterbury Pilgrimages, LLC
Bedford, NH
01.2014 - 09.2017
- Managed client communications, enhancing travel package sales via phone and email.
- Processed payments and bookings efficiently, ensuring seamless travel arrangements.
- Utilized Groupminder for accurate client data entry and payment processing.
- Coordinated group travel logistics such as booking hotels, flights, experiences and restaurant reservations.
- Travelled with groups as an Assistant Tour Guide in the U.S., Italy and Poland. Responsibilities included informing group of daily itineraries and leading them through each day's activities, ensuring that each member of the group was present at each check-in point and addressing daily questions or concerns from travelers.
Education
Bachelor of Arts - Interdisciplinary Music Skills
Berklee College of Music
Boston, MA01-2019
Timeline
Senior Customer Support Representative
The Dr. Hyman Store
07.2021 - Current
Guitar and Ukulele Instructor
NHTunes
09.2018 - Current
Barista, Food Prep
The Inside Scoop
09.2018 - 01.2020
Brand Representative, Sales Associate
Pure Barre Bedford
09.2017 - 09.2018
Travel Reservation Specialist
Canterbury Pilgrimages, LLC
01.2014 - 09.2017
Bachelor of Arts - Interdisciplinary Music Skills
Berklee College of Music