Carol Barfield
Conyers
Summary
Dedicated medical assistant with proven expertise in patient care, HIPAA compliance, and electronic health records management. Committed to enhancing clinic operations and mentoring staff to improve patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Northeast Atlanta ENT
Lawrenceville, GA
05.2024 - Current
- Mentored junior staff on best practices in patient care and clinic operations to improve team efficiency.
- Developed training materials for new hires, fostering a culture of continuous learning within the team.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant
Grady Memorial Hospital
Atlanta, GA
11.2019 - 03.2024
- Administered patient care by taking vital signs and preparing patients for examinations.
- Coordinated appointment scheduling and managed patient flow in busy clinical environment.
- Assisted healthcare providers with procedures and documentation, ensuring compliance with protocols.
- Educated patients on treatment plans and medication instructions to promote adherence and understanding.
- Streamlined electronic health record processes, enhancing accuracy of patient information management.
- Led quality improvement initiatives, resulting in enhanced patient satisfaction and streamlined workflows.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Certified Nursing Assistant
Grady Memorial Hospital
Atlanta, GA
04.2017 - 11.2019
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff accurately.
- Maintained patient records, documenting care provided and observations.
- Collaborated with healthcare team to develop personalized care plans.
- Provided emotional support to patients and families during treatments.
- Educated patients on health management and preventative measures effectively.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Trained new staff members in patient care techniques and hospital policies.
Education
Associates Degree - Business Administration And Management
Jamaica School of Business
06-1986
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Inventory and supply management
- Medical records management
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Safety compliance
- Blood pressure measurement
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nurse Assistant
- BLS CPR- Certified Basic Life Support
Timeline
Certified Medical Assistant
Northeast Atlanta ENT
05.2024 - Current
Certified Medical Assistant
Grady Memorial Hospital
11.2019 - 03.2024
Certified Nursing Assistant
Grady Memorial Hospital
04.2017 - 11.2019
Associates Degree - Business Administration And Management
Jamaica School of Business