Summary
Overview
Work History
Education
Skills
Certification
References Available
Personal Information
Timeline
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CAROLE DAVIS

Byron,GA

Summary

Conscientious and compassionate Human Resources Professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Human Resource Manager

Bass Pro Distribution Center
02.2016 - Current
  • Manage local worker's compensation, maintain OSHA log, manage return-to-work process, works with Risk Management and carrier to manage claims effectively
  • Champions company culture
  • Drive open-door environment
  • Effectively resolve associate issues
  • Support all recognition programs, focus groups, newsletters, company events
  • Drive administrative excellence
  • Knowledge of payroll systems and producing key indicator reports
  • Conduct payroll previews and work with Payroll Dept
  • To provide accurate data
  • Perform local data entry, change of status and terminating employees
  • Understanding of electronic time keeping system as well as HRIS system
  • Structure HR priorities that drive business strategies
  • Communicate guidelines, processes, procedures, plans and policies to all levels.
  • Remain informed of changing statutes and regulatory impacts on policies and procedures within state of operation as well as keeping up with federal changes that may impact company , associates, or Operations.
  • Provide coaching and counseling to managers in opportunities to increase employee engagement, commitment, and capability
  • Coordinate performance management programs
  • Maintain strict confidence with all sensitive and confidential information
  • Build strong relationships with ability to influence, negotiate and communicate effectively
  • Track record of establishing good alliances with all levels of management while retaining rational independence
  • Calculate figures and amounts, such as discounts, commissions, and percentages
  • Ability to define problems, collect data, establish facts, and draw valid conclusions, in addition to being able to interpret variety of other financial, legal and technical information
  • Read, analyze, and write reports and provide business correspondence
  • Effectively present information and respond to questions from managers, associates, customers, and public
  • Conduct meetings and presentations to groups
  • Strong working knowledge of Microsoft Word, Excel and PowerPoint
  • Experience with HR timekeeping systems and HRIS systems, as well as badge system utilization
  • Ensure integrity of full cycle hiring process is upheld in respective stores
  • Drive company's expectations surrounding diversity, equity, and inclusion
  • Manage staffing reports and metrics for each store to ensure alignment with company expectations
  • Provide feedback and recommendations for enhancement to Regional HR Business Partner as appropriate
  • Oversee company orientation process; ensure programs are conducted according to company expectations
  • Build high-performing HR team by creating strategies for growth and development
  • In collaboration with site HR, monitor and partner with GM on all compliance training
  • Ensure the team implements and follows best practices & processes regarding compliance
  • Recommend and present training to improve operating efficiency and leadership capabilities
  • Monitor training completion and partner with store, regional and Base Camp leadership
  • Champion execution of training initiatives; support store leaders with updates and enhancements
  • Ensure proper utilization of company programs, processes, and tools (Workday, Workforce Dimensions, BPSecure, Think Time, Ethics Point and other related HR systems)
  • Make recommendations and provide solution-based feedback focused on training opportunities
  • Resolve employee concerns, coach while motivating to promote morale in productive, team-oriented work environment
  • Partner with leadership, to assist with development of performance improvement plans and accountability
  • Participate and assist with Asset Protection on internal investigations
  • Motivate, engage, and foster environment for HRC/HRM excellence through recognition and performance management
  • Developed team of functional champions over various areas of HR that created regional resource for the HRC/HRM team
  • Developed and sustained professional partnerships with store, regional and Base Camp partners
  • Strong Working knowledge of Worker's Comp/ LOA and collaborating with Base Camp partners
  • Continually evaluate operational HR and business processes
  • Champion a culture where teams love to work by engaging with employees, spending time in stores to determine needs, successes, and opportunities
  • Partnered with RHRBP & Regional Director, as appropriate, to address concerns.
  • Continuous partnership with Distribution Center leaders to understand and articulate employee engagement feedback; developed plans to improve overall culture / work environment
  • Evaluate monthly exit interviews and turnover data with DC leaders as appropriate
  • Ensure HRC/HRMs are delivering all company & DC designed engagement activities with approval and oversight from store General Manager (I.e
  • Wellness, benefits enrollment, Outfitter of the Month, Star Card Recognition Program, etc.); ensure company culture is being cultivated and with fiscal responsibility.
  • Devised hiring and recruitment policies for 350-employee company.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

HR. Manager

National Reimbursement Group
06.2011 - 02.2016
  • Analyze wage and salary reports and data to determine competitive compensation plan
  • Write directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits
  • Consult with legal counsel to ensure that policies comply with federal and state law
  • Develop and maintain all human resources systems that meets top management information needs
  • Oversee analysis, maintenance, and communication of records required by law or local governing bodies, or other departments.
  • Oversee administration of Workforce Management Software
  • Identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting compliance
  • Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends
  • Write and deliver presentations to corporate officers or government officials regarding human resources policies and practices
  • Recruiting, interviews, tests, and select employees to fill vacant positions
  • Plan and conduct new employee orientations to foster a positive attitude toward Company goals
  • Keep records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting
  • Coordinate management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment
  • Advise management in appropriate resolution of employee relations issues
  • Respond to inquiries regarding policies, procedures, and programs
  • Administer performance review program to ensure effectiveness, compliance, and equity within organization
  • Administer salary administration program to ensure compliance and equity within organization
  • Administer benefit programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance
  • Investigate accidents and prepare reports for Work Comp Provider
  • Conduct wage surveys within the labor market to determine competitive wage rate
  • Prepare budget of human resources operations
  • Prepare employee separation notices and related documentation, and conduct exit interviews to determine reasons behind separations
  • Prepare reports and recommend procedures to reduce absenteeism and turnover
  • Represent organization at personnel-related hearings and investigations
  • Contract outside suppliers to provide employee services, such as temporary employees, search firms, or relocation services.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
  • Instructed senior leaders on appropriate employee corrective steps.

Club Counselor

AAA Auto Club South
06.2008 - 06.2011
  • Customer inquiries/assistance
  • Preserved perfect attendance record for 15 months
  • Maintained established merchandising standards, including window, sales floor, and promotional displays
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Answered customer telephone calls promptly and in appropriate manner
  • Supervised and directed all merchandise and shipment processing
  • Incoming shipment/stock/inventory
  • Worked with management team to implement proper division of responsibilities
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
  • Mentored new sales associates to contribute to the store's positive culture
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
  • Welcomed customers into the store and helped them locate items
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Cleaned and organized the store, including the checkout desk and displays
  • Stocked and replenished merchandise according to store merchandising layouts
  • Operated a cash register for cash, check and credit card transactions with 99.99% accuracy.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Helped customers with passport and visa applications.
  • Assisted in budget preparation and financial reporting for the overall management of club resources effectively.
  • Provided administrative support to club leadership, ensuring efficient day-to-day operations management.
  • Assisted in the planning and execution of special events, ensuring smooth operations and satisfied attendees.
  • Collaborated with colleagues to create and promote special travel packages.

Education

Master of Science - Communications

Grand Canyon University
Phoenix, AZ
01.2016

Bachelor of Science - Human Resource Management

University of Phoenix
Phoenix, AZ
01.2011

Associate of Science - Business Management

DeAnza Community College
Cupertino, CA
01.1989

High School Diploma -

Yerba Buena High School
San Jose, CA
01.1985

Skills

  • Human Resource Information System HRIS
  • Onboarding and Orientation
  • Employee Recognition Programs
  • Organizational Development
  • Performance Optimization
  • Records Management
  • Talent Acquisition
  • Employee Relations Oversight
  • Diversity and Inclusion
  • Confidential Document Control
  • Recruitment
  • Forecasting Employment Needs
  • Compensation and benefits
  • Risk Management
  • Interpersonal Communication

Certification

  • Certified Notary republic- Peach County superior Court
  • SPHR Certification
  • SHRM Member

References Available

True

Personal Information

Title: PHR

Timeline

Human Resource Manager

Bass Pro Distribution Center
02.2016 - Current

HR. Manager

National Reimbursement Group
06.2011 - 02.2016

Club Counselor

AAA Auto Club South
06.2008 - 06.2011

Master of Science - Communications

Grand Canyon University

Bachelor of Science - Human Resource Management

University of Phoenix

Associate of Science - Business Management

DeAnza Community College

High School Diploma -

Yerba Buena High School

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CAROLE DAVIS