Carolina Castillo

• Managed a team of 4 staff members, boosting staff productivity by 10% through training programs and regular feedback sessions.
• Implemented new memberships strategies that increased membership sales by 35% within the first year, resulting in increased in sales.
• Designed and created social media flyers to promote membership that resulted in 75% increase in membership inquiries/sign-ups.
• Drive membership sales, retention, and other revenue streams to achieve profitability targets.
• Collaborate with local businesses to offer exclusive discounts and promotions to LA Fitness members.
• Partner with complementary local health and wellness providers for cross-promotional activities and joint events.
• Ensure a clean, welcoming, and safe environment for members.
• Address member concerns professionally and find solutions.
• Ensure adherence to company policies and procedures.
• Deliver exceptional customer service and resolve issues promptly.

Staffing Recruiter / On-Site Coordinator

Hyundai Battery Plant (Staffing Agency) | Georgia

Dates

• Conducted candidate interviews and screenings for high-volume manufacturing positions
• Managed onboarding processes, including drug screens, background checks, and new-hire documentation
• Served as on-site coordinator and supervisor, supporting daily workforce operations
• Answered high-volume inbound calls from candidates and active employees
• Tracked attendance, scheduling, and compliance to meet client production needs
• Maintained accurate employee files and personnel records
• Acted as liaison between the staffing agency and Hyundai leadership to ensure client satisfaction
• Addressed employee issues while maintaining productivity and policy compliance

• Responsible for responding to requests for information by phone or by email in a timely, effective, and proactive manner.
• Followed up with potential customers to book party events.
• Provided quotes and promoted add-ons to customers.
• Write up terms and conditions for customers and ensure terms and conditions were signed prior to party set up.
• Coordinated all party set-ups and pick-up times with customer and party event teams.
• Worked in conjunction with the Director to promote sleepover parties through social media.
• Assist party event team during set-up/clean-up as needed.

• Responsible for the operating equipment for assembly of parts.
• Monitoring of the production processes and basic trouble shooting.
• Responsible for the inspections of manufactured parts during production process.
• Ensured on time completion of production orders.
• Ensured safety, environmental protection, and cleanliness in designated areas.
• Responsible for a smooth production process.

• Maintained accurate cash handling practices while serving customers in an efficient manner.
• Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving.
• Always performed with professionalism and a focus on quality.
• Created rapport with new and returning customers to foster guest satisfaction.
• Honed bartending skills by assisting bartender with high-volume shifts.
• Praised by management for being a fast and efficient worker, requiring little supervision.
• Maintained accurate cash handling practices while serving customers in an efficient manner.
• Communicated with Manager to offer friendly service and determine needs.
• Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.

• Assisted guests with making menu choices in an informative and helpful fashion.
• Delivered exceptional, friendly, and fast service.
• Praised by management for being a fast and efficient worker, requiring little supervision.
• Always maintained a professional tone of voice and words, including during peak rush hours.
• Checked on table at appropriate intervals to refill drinks and respond to requests.
• Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
• Skillfully anticipated and addressed guests' service needs.
• Correctly calculated charges issued bills and collected payments.
• Appropriately suggested additional items to customers to increase restaurant sales.
• Regularly checked on guests to ensure satisfaction with each food course and beverages.