Carolina Guerilus
Winder
Summary
Detail-oriented Title Clerk well-versed in receiving, organizing and processing paperwork for Timeshare property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 2 years in this field.
Overview
7
7
years of professional experience
Work History
Title Specialist
Bluegreen Vacations Corporation
07.2021 - Current
- Handling and creating mortgages and deeds.
- Includes issuing loan policies for contracts not paid in full.
- Processing, closing and administrating closings for timeshare sales, residential sales and the recovery of inventory or assets for the business clients and consumers of Resort Title Agency, Inc.
- Collaborating with attorneys to ensure fees and contracts are up to date and accurate for the new owners.
- Issuing disbursement sheets to bookkeeping for checks to be sent out to the proper vendors.
Special Events Coordinator
Norwegian Cruise Line
01.2019 - 05.2021
- Arranging group events for cruise guest by communicating to onboard ship members.
- Researching inquiries for guest cruising to ensure they have the amenities that they are entitled to.
- Adding late amenity orders requested by travel partners.
- Decipher if additional amenities should be added on guest reservations based on an inconvenience.
Universal Agent
Norwegian Cruise Line
01.2019 - 05.2021
- Assisting travel agents and guest with their cruise reservation.
- Creating reservations at the request of the agent or guest and advising them the best deal for their vacation.
- Advising guest how they can get the most out of their cruise by telling them about the Norwegian app and the view the information online.
Account Representative
BCA Financials
10.2017 - 12.2018
- Managing medical bills for patients, by setting up payment plans or convince them to pay balance in full.
- Proving patients with insurance information in order to process claim and imputing information in EPIC.
- Top collector 3 weeks in a roll for the month of February.
Owner Relations
Westgate Support
10.2016 - 10.2017
- Engaged with owners that owned property at Westgate Resorts
- Booked reservations for owners and advised owners how to use the week they owned in order for them to have knowledge on what they owned
- Top insurance seller for owners that booked a reservation and added vacation insurance
- Took payments for owners that paid they maintenance and tax and mortgage
Pending to Good
Westgate Support
10.2016 - 10.2017
- Managed accounts for new owners that just purchased and have not completed their down payment.
- Convinced owners to pay their down payment in a timely matter for their benefits to be activated and start using their weeks.
- Increased number of down payments completed by 10% in a month by answering any contract concerns, advising owners how to use their weeks and the benefits they get once down payment is completed Number 1 in money collected and down payment completed for 3 consecutive months.
Education
Bachelors in Business Administration -
Florida International University
Miami, FL12.2020
Associates in Arts Degree -
Valencia College
Orlando, FL05.2016
Skills
- Proficient in Microsoft Office suite, including Excel, and Outlook
- Notary in the State of Florida
- Proficient in Citrix
- Proficient in EPIC
- Proficient in Salesforce
- Title Policy Issuance
- Deadline Oriented Approach
- Title Commitment Preparation
- Data Entry Accuracy
- Attention to Detail
- Notary Public Certification
- Local Record Searches
Professional Organizations
- Way to Calvary Church of the Nazarene, Youth President, 2013-2015
- Praise Unity, Dance director, 2013-2016
Affiliations
- Rise and Walk Ministry- Social Media Manager
Timeline
Title Specialist
Bluegreen Vacations Corporation
07.2021 - Current
Special Events Coordinator
Norwegian Cruise Line
01.2019 - 05.2021
Universal Agent
Norwegian Cruise Line
01.2019 - 05.2021
Account Representative
BCA Financials
10.2017 - 12.2018
Owner Relations
Westgate Support
10.2016 - 10.2017
Pending to Good
Westgate Support
10.2016 - 10.2017
Bachelors in Business Administration -
Florida International University
Associates in Arts Degree -
Valencia College
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