Caroline Hankins
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
01.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
Daycare Teacher
The Ark Learning Center
01.2022 - 12.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Internet Technical Support Representative
Charter Communications, Spectrum
12.2015 - 05.2021
- Maintained record of updates and applied fixes for online assets.
- Monitored regulatory compliance with industry standards and legal guidelines.
- Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
- Provided feedback on web asset compliance with best practices specific to Network industry.
Eullcian
Remote Admin Support
07.2016 - 09.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- performed ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Bealls Outlet
Sales Associates
01.2012 - 12.2015
- Answered questions about store policies and addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Promoted business strategy by implementing improvements based on guest feedback.
Customer Service Representative
Contact Centers Of America
01.2010 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
No Degree - Computer Information Systems
Orange Technical College
Orlando, FL05.2015
Associate of Arts - Information Technology
Valencia College
Orlando, FL12.2013
Skills
- Data Evaluation
- Strong Analytical and Problem-Solving Skills
- Filing
- Billing Adjustments and Refunds
- Shipping and Receiving Understanding
- Document and Records Management
- Active Listening
- Customer Data Confidentiality
- System Implementation
- Warehousing Functions
- Customer Relations
- Administrative Support
- Microsoft Word
- Microsoft PowerPoint
- Documentation
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
01.2023 - 07.2023
Daycare Teacher
The Ark Learning Center
01.2022 - 12.2022
Eullcian
Remote Admin Support
07.2016 - 09.2016
Internet Technical Support Representative
Charter Communications, Spectrum
12.2015 - 05.2021
Bealls Outlet
Sales Associates
01.2012 - 12.2015
Customer Service Representative
Contact Centers Of America
01.2010 - 05.2012
No Degree - Computer Information Systems
Orange Technical College
Associate of Arts - Information Technology
Valencia College
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