Caroline Hankins
Lawrenceville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
3450 Lakeside Drive
01.2023 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
Daycare Teacher
The Ark Learning Center
1860 Duluth Hwy , Lawrencville Ga,30046
01.2022 - 12.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Internet Technical Support Representative
Charter Communications, Spectrum
65 S Keller Road, Orlando , Fl
12.2015 - 05.2021
- Maintained record of updates and applied fixes for online assets.
- Monitored regulatory compliance with industry standards and legal guidelines.
- Authored communications on expanding usage via application of historical data on usage trends and click-thru rates.
- Provided feedback on web asset compliance with best practices specific to Network industry.
Eullcian
Remote Admin Support
Orlando, FL
07.2016 - 09.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- performed ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Bealls Outlet
Sales Associates
Orlando, FL
01.2012 - 12.2015
- Answered questions about store policies and addressed customer concerns.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Promoted business strategy by implementing improvements based on guest feedback.
Customer Service Representative
Contact Centers Of America
Orlando, FL
01.2010 - 05.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
No Degree - Computer Information Systems
Orange Technical College
Orlando, FL05.2015
Associate of Arts - Information Technology
Valencia College
Orlando, FL12.2013
Skills
- Data Evaluation
- Strong Analytical and Problem-Solving Skills
- Filing
- Billing Adjustments and Refunds
- Shipping and Receiving Understanding
- Document and Records Management
- Active Listening
- Customer Data Confidentiality
- System Implementation
- Warehousing Functions
- Customer Relations
- Administrative Support
- Microsoft Word
- Microsoft PowerPoint
- Documentation
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
01.2023 - 07.2023
Daycare Teacher
The Ark Learning Center
01.2022 - 12.2022
Eullcian
Remote Admin Support
07.2016 - 09.2016
Internet Technical Support Representative
Charter Communications, Spectrum
12.2015 - 05.2021
Bealls Outlet
Sales Associates
01.2012 - 12.2015
Customer Service Representative
Contact Centers Of America
01.2010 - 05.2012
No Degree - Computer Information Systems
Orange Technical College
Associate of Arts - Information Technology
Valencia College